The purpose and scope of information collected from users.
Hi-Tech Cloud is a brand of Công ty Cổ Phần Giải Pháp Công Nghệ và Phần mềm Phổ Tuệ(“Pho Tue SoftWare Solutions JSC ") takes your privacy and the protection of your personal data seriously. We recognize that, through this Personal Data Protection Policy(the “Policy”)this, you will see transparently how we process and protect your Personal Data when you search for, access, purchase, register for and use the products, goods and services of Pho Tue SoftWare Solutions JSC, so that your Personal Data remains private and secure in accordance with the law and with Pho Tue SoftWare Solutions JSC's own security standards.
This policy is a notice on the processing and protection of personal data. It may change as necessary, and the most recent version will be published on our official website. We therefore recommend that you check the policy on our website periodically.
ARTICLE 1. DEFINITIONS
In this policy, the following terms have the meanings set out below:
1. Hi-Tech Cloud and Pho Tue SoftWare Solutions JSC: belongs to Công ty Cổ Phần Giải Pháp Công Nghệ và Phần Mềm Phổ Tuệ, Enterprise Registration Certificate No. 0318222903; head office at Số nhà 128 Đường Bình Mỹ, Xã Bình Mỹ, Huyện Củ Chi, Thành phố Hồ Chí Minh. Working office at Căn hộ OT03, Tòa nhà The Landmark 81, 720A Đ. Điện Biên Phủ, Vinhomes Tân Cảng, P. 22, Q. Bình Thạnh, Tp. Hồ Chí Minh.
2. Customer / you: is (i) an individual and/or (ii) an organization that provides personal data in the course of searching for, accessing, purchasing, registering to use, or using the Products, goods and services of Pho Tue SoftWare Solutions JSC.
3. Products, goods and servicesmeans any product, goods or service provided by Pho Tue SoftWare Solutions JSC and/or provided by Pho Tue SoftWare Solutions JSC in cooperation with a partner, that the Customer searches for, accesses, purchases, subscribes to or uses.
4. Personal data: information in the form of symbols, text, numbers, images, sound, or similar forms in an electronic environment that is associated with a specific customer or that helps identify a specific customer. Personal data comprises basic personal data and sensitive personal data.
5. Basic personal data comprises the following::
(i) Family name, middle name, and given name at birth, and any other name;
(ii) Date of birth; date of death or disappearance;
(iii) Gender;
(iv) Place of birth, place of birth registration, permanent residence, temporary residence, current address, home town, and contact address;
(v) Nationality;
(vi) Images of the individual;
(vii) Phone number, ID card number, citizen identification number, personal identification number, passport number, driving licence number, vehicle registration number, personal tax code, social insurance number, and health insurance card number;
(viii) Information about family relationships (parents, children);
(ix) Information about the individual's digital accounts; email address;
(x) Information about the customer's use of the service, including: information relating to the use of voice and messaging services (including but not limited to originating phone number, receiving phone number, call start and end times, call duration, sending phone number, receiving phone number, and message send and receive times); subscribed plans and billing information (usage charges, outstanding charges, prepaid charges, and so on); service fees and charges; mobile data usage history (SMS, value-added services, data, and so on) and mobile data usage times; usage volume, history, and frequency of use of products, goods, and services; IP address; product, goods, and service reviews, complaints, repair requests, and incident reports;
(xi) Personal data reflecting activity and activity history in cyberspace, including but not limited to: data relating to websites, WAP sites, social networks, or applications; technical data (including device type, operating system, browser type, browser settings, IP address, language settings, date and time of connection to the website, application usage statistics, application settings, date and time of connection to the application, and other technical connection information); account name; password; secure login details; usage data; cookie data; browsing history; clickstream data; channel and VOD (video on demand) viewing history;
(xii) Other information associated with a specific customer, or that helps identify a specific customer, as provided by law from time to time, that does not fall within sensitive personal data under clause 6 of this article.
6. Sensitive personal data: personal data connected with a customer's privacy which, if compromised, would directly affect the customer's lawful rights and interests, including but not limited to the following types of data:
(i) Customer account information, including: payment history, account top-ups, and account balance;
(ii) Information relating to the customer's use of payment intermediary services, including: customer identification information required by law, account information, deposit information, deposited asset information, transaction information, and information on organizations and individuals acting as guarantors at credit institutions, bank branches, or payment intermediary service providers;
(iii) Information relating to ethnic origin, physical attributes and individual biological characteristics that you provide to Pho Tue SoftWare Solutions JSC, or that we obtain while the Customer purchases or uses our products, goods and services;
(iv) Customer location data determined through location services;
(v) Other personal data that the law designates as special and requiring appropriate security measures.
7. Personal data processing: one or more operations performed on personal data, such as collecting, recording, analyzing, verifying, storing, amending, disclosing, combining, accessing, retrieving, recalling, encrypting, decrypting, copying, sharing, transmitting, providing, transferring, deleting, or destroying personal data, or other related actions.
8. Personal Data Controller: an organization or individual that determines the purposes and means of processing personal data.
9. Personal Data Processor: an organization or individual that processes personal data on behalf of the personal data controller, under a contract or agreement with that controller.
10. Personal data controller and processor: an organization or individual that both determines the purposes and means of processing and processes the personal data directly.
11. Transaction channels ofPho Tue SoftWare Solutions JSC: including the call center channel and the electronic transaction channel (ứng dụng My Pho Tue SoftWare Solutions JSC, electronic information sites such ashttps://photuesoftware.com, https://hitechcoder.com.vn, https://photueshop.com, https://hitechcoder.shop, https://hitechcloud.vn, https:client.hitechcloud.io.vn, https://my.photuesoftware.vn, https://my.photuesoftware.com, https://my.hitechcloud.vn, https://my.hitechcloud.com.vn, https://hitechcloud.vn, wapsite, social media) and physical transaction channels (stores, points of sale, etc. ofPho Tue SoftWare Solutions JSC) or through other transaction channels that Pho Tue SoftWare Solutions JSC provides, or authorizes to be provided, to the Customer from time to time.
ARTICLE 2. CATEGORIES OF PERSONAL DATA PROCESSED
1. The personal data processed comprises the data customers provide when searching for, evaluating, purchasing, subscribing to, and using our products, goods, and services, and the data generated while customers use them, specifically as follows:
(i) The basic personal data set out in clause 5 of Article 1 of this policy; and
(ii) The sensitive personal data set out in clause 6 of Article 1 of this policy.
2. Personal data is processed in a manner appropriate to each product, good, or service.
ARTICLE 3. PURPOSES OF DATA PROCESSING
The personal data set out in Article 2 above may be processed for the following purposes:
1. To supply Products, goods and services to the Customer under the Contract, and to exercise the rights and perform the obligations of Pho Tue SoftWare Solutions JSC under the law, including but not limited to:
(i) To support business operations management; to operate, exploit, and optimize the quality of mobile, television, Internet, and other services provided by Pho Tue SoftWare Solutions JSC; to resolve network incidents; and to provide and improve the quality of Pho Tue SoftWare Solutions JSC's information technology services;
(ii) Verifying and executing payment transactions; reconciling and settling charges; exchanging and providing service user information with other companies for the purposes of rating, invoicing and preventing avoidance of contractual obligations, so far as the law permits; and reconciling with Pho Tue SoftWare Solutions JSC's partners in order to supply Products, goods and services to Customers;
(iii) Provide, activate, or verify the Products, goods, or services requested by the Customer via a Request Form/Contract or through Pho Tue SoftWare Solutions JSC's transaction channels, or address other Customer requests arising during the search for, access to, purchase, subscription, or use of Products, goods, or services;
(iv) Contacting and notifying customers;
(v) To give effect to the Customer's rights in relation to Personal Data under the law and under the agreement between the Customer and Pho Tue SoftWare Solutions JSC;
(vi) To perform the Customer's contractual obligations and Pho Tue SoftWare Solutions JSC's obligations towards relevant agencies, organizations and individuals as required by law;
(vii) Publishing the customer's personal data as provided by law;
(viii) Fulfilling the obligations of Pho Tue SoftWare Solutions JSC in relation to inspection, audit, statistics, reporting, finance, accounting and tax;
(ix) Carrying out data security functions and safeguarding the information systems of Pho Tue SoftWare Solutions JSC, such as backup, redundancy, monitoring, resource optimization and protection of customer personal data;
(x) Sending notification, communication, advocacy, and fundraising messages relating to the national humanitarian portal and at the request of state authorities;
(xi) Detecting and preventing unlawful conduct in cyberspace at the request of competent state authorities and as required by law, including but not limited to: spam messages, spam email, spam calls, and fraudulent messages, emails, and calls;
(xii) Detecting and preventing fraud, deception, attacks, intrusion, unlawful appropriation, criminal conduct, and other illegal activity;
(xiii) Carrying out audit, risk management, anti-money laundering, counter-terrorist financing, and sanctions compliance activities;
(xiv) In a state of emergency concerning national defense, national security, social order and safety, a major disaster, or a dangerous epidemic; where there is a threat to security or defense that has not reached the level of a declared emergency; or for the prevention of riots, terrorism, crime, and legal violations as provided by law;
(xv) Supporting the operations of state authorities as required by sector-specific law.
2. To support the Customer in purchasing and using the Products, goods and services supplied by Pho Tue SoftWare Solutions JSC under the contract and applicable law, including:
(i) Updating and processing information when a customer purchases and uses products, goods, and services;
(ii) To provide customer care and to receive and resolve Customer questions and complaints regarding Pho Tue SoftWare Solutions JSC's Products, goods and services;
(iii) Using and transferring to partners the personal data, issue reports, incident details, and error reports submitted by customers, in order to identify and fix faults in products, goods, and services; repair customer equipment; and carry out other customer care and support activities.
3. Improving the quality of the products, goods and services Pho Tue SoftWare Solutions JSC provides to Customers:
(i) To provide information the Customer has requested, or that Pho Tue SoftWare Solutions JSC believes the Customer may find useful, including information about Pho Tue SoftWare Solutions JSC's products, goods and services, in accordance with the law;
(ii) Improving the technology and interface of the website, WAP site, social network, and application for customer convenience;
(iii) Managing customer accounts and loyalty programs;
(iv) Storing information, market research, analysis, statistics, and other internal management activities aimed at improving the customer experience;
(v) Internal reporting, statistics and data analysis in order to research, build, develop, manage, measure, deliver and improve the Products, goods and services, and to run the business operations of Pho Tue SoftWare Solutions JSC;
(vi) To build marketing campaigns for Products, goods and services, and to determine how Pho Tue SoftWare Solutions JSC can personalize those products, goods and services;
(vii) Developing and providing new products, goods, and services personalized to the customer's needs and actual circumstances, with methods for measuring effectiveness;
(viii) Introducing and providing promotional programs for the Products, goods, services, offers and promotions of Pho Tue SoftWare Solutions JSC and of Pho Tue SoftWare Solutions JSC in cooperation with its partners;
(ix) Assessing the Customer’s capacity to purchase and use the Products, goods and services of Pho Tue SoftWare Solutions JSC by means of a Customer rating score, so as to provide the best possible support in supplying products, goods and services to the Customer.
4. Providing marketing, advertising and product-introduction services that match the Customer's needs or that PPho Tue SoftWare Solutions JSC believes are of interest to the Customer, with the content, format and frequency set out below:
(i) Content: information about the products, goods, services and offers provided by Pho Tue SoftWare Solutions JSC and its partners;
(ii) Channels: advertising messages (SMS, USSD, MMS and similar), IVR calls, notifications on Pho Tue SoftWare Solutions JSC's transaction channels, or other channels permitted by law;
(iii) Method: sent directly to the customer through a device, electronic means, or other online channels as provided by law;
(iv) Frequency: as set out in advertising law.
5. Market research, opinion polling, and brokerage services;
6. Organizing promotional and trade activities.
ARTICLE 4. HOW DATA IS PROCESSED
1. Howthứccollect
Personal data is collected directly from you in the following cases:
(i) From the websites of Pho Tue SoftWare Solutions JSC: We may collect Personal Data when you visit any website of Pho Tue SoftWare Solutions JSC (collectively, the “Electronic information site”) or use any feature or resource available on or through the website. When you visit the website, Pho Tue SoftWare Solutions JSC collects information about your device and browser (such as device type, operating system, browser type, browser settings, IP address, language settings, the date and time of your connection to the website, and other technical connection information);
(ii) From the app: We may collect Personal Data when you download or use Pho Tue SoftWare Solutions JSC's mobile applications (collectively, the “Applications"). These applications may record certain information (including application usage statistics, device type, operating system, application settings, IP address, language settings, the date and time of connection to the application, and other technical connection information);
(iii) From products, goods and services: We may collect Personal Data when you search for, access, purchase, register for, or use any product, goods, or service through any channel (SMS, USSD, IVR, website, WAP site, application, etc.); through Pho Tue SoftWare Solutions JSC's transaction channels or cyberspace; and/or through other methods permitted by law;
(iv) From correspondence and communications with the Customer: We may collect personal data through interactions between us and you (in person, by mail, by phone, online, through the contact center, by electronic communication, or by any other means), including customer surveys;
(v) From social media: The social media channels of Pho Tue SoftWare Solutions JSC and/or social networks we run in cooperation with partners;
(vi) From audio and video recording devicesinstalled at stores, business locations or other places where Pho Tue SoftWare Solutions JSC conducts part or all of its business and where you meet, appear before or interact with us. Audio and video recording devices are installed in order to help maintain public order and safety and to protect the lawful rights and interests of the Customer and of Pho Tue SoftWare Solutions JSC in accordance with the law;
(vii) From interactions or automated data collection technologies: We may collect information including IP address, referring URL, operating system, browser, and any other information recorded automatically from the connection:
+ Cookies, flash cookies, plug-ins, pixel tags, web beacons, third-party social media connectors, or other tracking technologies;
+ Any technology capable of tracking individual activity across devices or websites;
+ Other data provided by a device.
(viii) Other channels: We may collect Personal Data when you interact with Pho Tue SoftWare Solutions JSC through any other means.
We may also collect Personal Data about you indirectly, from public and official sources, or by receiving necessary data shared by subsidiaries and partners that collected it while working with Pho Tue SoftWare Solutions JSC to provide products, goods and services to you, and where you have permitted that sharing.
2. How data is stored
Personal data (dữ liệu cá nhân) is stored in Vietnam, in Pho Tue SoftWare Solutions JSC's customer database system, or anywhere our branches, subsidiaries, affiliates, partners, or service providers have facilities, including backup copies stored in a data center in a different region.
While you access Pho Tue SoftWare Solutions JSC's website, WAP site, application, or social media pages, we may also temporarily store information via cookies, clickstream data, or similar website browsing data tools, to retain data that our web servers within the domain can retrieve.
3. How data is transferred or shared
We apply the necessary security measures to protect the transfer or sharing of your personal data to (i) other businesses; (ii) individuals or organizations involved in personal data processing as set out in Article 8 of this policy; or (iii) competent state authorities, ensuring information security and preventing data leakage, and we require every recipient of personal data to apply data security measures.
4. How data is analyzed
Personal Data analysis is carried out under Pho Tue SoftWare Solutions JSC's internal procedures. We maintain strict oversight of every data analysis process, requiring verification that legal requirements on data security and on information safety for IT systems are met before analysis begins. We also apply strict rules to ensure that personal information is anonymized or de-identified at the appropriate stage of processing.
5. Encryption methods
Personal data collected is encrypted to appropriate standards where necessary during storage or transfer, so that it is protected, authenticated, and kept intact and unalterable once sent.
6. How data is deleted
When you stop using Pho Tue SoftWare Solutions JSC's products, goods and services and make a valid request, we will delete all Personal Data that you have provided and/or that we collected while you used those products, goods and services — except where the law provides otherwise and in the following cases where deletion is not possible:
(i) The law does not permit deletion of the data or requires that it be retained;
(ii) Personal data processed by competent state authorities for the purposes of their operations as provided by law;
(iii) Personal data that has been made public as provided by law;
(iv) Personal data processed to meet legal requirements or for scientific research and statistics as provided by law;
(v) In a state of emergency concerning national defense, national security, social order and safety, a major disaster, or a dangerous epidemic; where there is a threat to security or defense that has not reached the level of a declared emergency; or for the prevention of riots, terrorism, crime, and legal violations;
(vi) Responding to an emergency that threatens the life, health, or safety of the customer or another individual.
ARTICLE 5. DATA SECURITY PRINCIPLES OF PHO TUE SOFTWARE SOLUTIONS JSC
1. Your personal data is protected in accordance with this policy and with the law.
2. We are responsible for ensuring network information security as required by law, safeguarding national defense, national security, and state secrets, maintaining political stability and social order and safety, and supporting socio-economic development.
3. Network information security incidents are always handled in a way that safeguards your lawful rights and interests.
4. Network information security work is carried out regularly, continuously, promptly, and effectively.
ARTICLE 6. POSSIBLE ADVERSE CONSEQUENCES AND DAMAGE
1. We use a range of information security technologies, including the PCI international standard, SSL, firewalls, and encryption, to protect your personal data and prevent unauthorized access, use, or sharing. However, no data can be made completely secure. We therefore cannot guarantee absolute security for your personal data in cases such as:
(i) Hardware or software faults during processing that cause loss of customer data;
(ii) Security vulnerabilities beyond our control, or a system compromised by attackers resulting in data exposure.
2. We recommend that you keep information relating to your account login password and OTP codes confidential and do not share it with anyone else.
3. You should be aware that whenever you disclose or publish your personal data, it may be collected and used by others for purposes beyond your control and ours.
4. We recommend that you keep your personal devices (phone, tablet, personal computer, and so on) secure while using them, and that you log out of your account when you are not using it.
5. In the event the server storing data is attacked, resulting in the loss or exposure of Customer personal data (dữ liệu cá nhân), Pho Tue SoftWare Solutions JSC is responsible for promptly reporting the incident to the competent authority for investigation and for notifying the Customer, in accordance with applicable law.
6. Cyberspace is not a secure environment, and we cannot guarantee that your personal data shared over it will always remain confidential. When transmitting personal data over the internet, you should use only secure systems to access the website, application, or device. You are responsible for keeping your access credentials for each website, application, or device safe and confidential.
ARTICLE 7. START AND END OF PERSONAL DATA PROCESSING
1. Personal data is processed from the moment we receive it from you and have an appropriate legal basis for processing it under the law.
2. To the extent permitted by law, personal data will be processed until the processing purposes have been fulfilled.
3. We may have to retain your personal data even after the contract between you and Pho Tue SoftWare Solutions JSC has ended, in order to fulfill our legal obligations under the law and/or the requirements of competent state authorities.
ARTICLE 8. ORGANIZATIONS AND INDIVIDUALS INVOLVED IN PERSONAL DATA PROCESSING
1. Depending on the case, we may act as the personal data controller or as the personal data controller and processor.
2. To the extent permitted by law, you understand that we may share personal data for the purposes set out in Article 3 with the following organizations and individuals:
(i) Member companies and affiliates of Pho Tue SoftWare Solutions JSC;
(ii) Organizations and individuals that provide services to and/or cooperate with Pho Tue SoftWare Solutions JSC, including but not limited to: agents, consulting firms, auditors, lawyers, notaries, and business partners providing information technology solutions, software, applications, and operations, management, incident response, or infrastructure development services;
(iii) Any individual or organization acting as the customer's representative or authorized agent on the customer's behalf;
(iv) Payment service providers, based on the customer's authorization or consent.
Data sharing will be carried out in accordance with the proper procedure, method, and applicable law. Any party that receives personal data (dữ liệu cá nhân) is obliged to protect your personal data in a manner consistent with this Policy, with Pho Tue SoftWare Solutions JSC's rules, procedures, and standards on personal data protection, and with applicable law.
3. We may share your information with competent state authorities when carrying out the personal data processing purposes set out in Article 3 of this policy, as provided by law.
ARTICLE 9. CUSTOMER RIGHTS
1. You have the right to be informed about the processing of your personal data, unless the law provides otherwise.
2. You decide whether to consent to the processing of your personal data, unless the law provides otherwise.
3. You have the right to access, view, correct, or request correction of your personal data, unless the law provides otherwise.
We will correct personal data at your request or as required by sector-specific law. Where this is not possible, we will notify you in accordance with our agreement with you and with the law.
4. You have the right to delete, or request the deletion of, your personal data under clause 6 of Article 4 of this policy.
5. You have the right to request restriction of the processing of your personal data as provided by law.
We will restrict processing at your request where technically feasible, unless the law provides otherwise or the parties have agreed otherwise.
6. You have the right to ask us to provide you with a copy of your personal data, unless the law provides otherwise.
Pho Tue SoftWare Solutions JSC will provide your Personal Data after you make a request to that effect, unless the law provides otherwise.
7. You are entitled to withdraw your consent for any processing purpose you had agreed to allow Pho Tue SoftWare Solutions JSC to carry out, except where the law provides otherwise. Upon receiving your request, Pho Tue SoftWare Solutions JSC will inform you of the consequences and possible damage that may result from withdrawing consent.
Where withdrawing your consent would affect performance of the contract between Pho Tue SoftWare Solutions JSC and you, the legal obligations of Pho Tue SoftWare Solutions JSC, the life, property, rights and lawful interests of you or of other organizations and individuals, or the protection of national security and public order, we may restrict, suspend, terminate or cancel all or part of the contract for the supply of products, goods and services between Pho Tue SoftWare Solutions JSC and the Customer. We accept no legal liability and will not compensate you for any loss arising in that situation.
8. You have the right to object to Pho Tue SoftWare Solutions JSC Processing your Personal Data in order to prevent or restrict disclosure of the Personal Data, or on other grounds provided by law.
We will act on your objection once we receive it, unless the law provides otherwise.
Where your objection would affect performance of the contract between Pho Tue SoftWare Solutions JSC and you, the legal obligations of Pho Tue SoftWare Solutions JSC, the life, property, rights and lawful interests of you or of other organizations and individuals, or the protection of national security and public order, we may restrict, suspend, terminate or cancel all or part of the contract for the supply of Products, goods and services between Pho Tue SoftWare Solutions JSC and the Customer. We accept no liability for any loss arising to you in that situation.
9. You have the right to complain, report, or bring legal action as provided by law.
10. You have the right to claim compensation for actual damage in accordance with the law if Pho Tue SoftWare Solutions JSC breaches the regulations on protection of your personal data, unless the parties have agreed otherwise or the law provides otherwise.
11. You have the right to protect yourself under applicable law, including but not limited to the Civil Code, or to request competent authorities or organizations to apply civil remedies such as ordering the infringing conduct to stop, requiring an apology or public correction, or awarding damages.
12. Other rights under this policy and under the law.
13. You can exercise the rights in clauses 1, 2, 3, 4, 5, 6, 7, 8, 9 and 10 of this Article by visiting https://photuesoftware.com or https://hitechcloud.vn, calling the hotline on 0865 920 041, emailing cskh@photuesoftware.com, or using any other method prescribed by law or by Pho Tue SoftWare Solutions JSC from time to time. Pho Tue SoftWare Solutions JSC may verify the information necessary from the Customer in order to act on the Customer's request.
ARTICLE 10. CUSTOMER OBLIGATIONS
1. Comply with the law and with the Pho Tue SoftWare Solutions JSC rules that govern the processing of your personal data.
2. Provide complete, truthful and accurate Personal Data and any other information requested by Pho Tue SoftWare Solutions JSC when you search for, access, purchase, register for and use the Products, goods and services, and whenever that information changes. We protect your Personal Data on the basis of the information you have provided. If any of that information is inaccurate, we accept no liability where the inaccuracy affects or limits your rights. If you fail to notify us of a change and a risk or loss arises, you are responsible for any errors, misuse or fraud in connection with the Products, goods and services caused by your own fault or by failing to provide accurate, complete and timely updates to your information — including financial losses and costs arising from incorrect or inconsistent information.
3. Work with us, competent state authorities, or third parties where issues arise that affect the security of your personal data.
4. Protect your own Personal Data; require other relevant organizations and individuals to protect your Personal Data; take active steps to protect your Personal Data while using Pho Tue SoftWare Solutions JSC's Products, goods and services; and notify us promptly if you find an error or discrepancy in your Personal Data, or suspect that your Personal Data is being compromised.
5. Respect and protect other people's personal data.
6. You are responsible for the information and data you create and publish in cyberspace, and for any leakage or compromise of personal data caused by your own error.
7. Keep up to date with the rules and policies on the protection and Processing of Personal Data issued by Pho Tue SoftWare Solutions JSC from time to time, as notified to you through Pho Tue SoftWare Solutions JSC's transaction channels.
8. Comply with personal data protection law and take part in preventing and combating breaches of personal data protection rules.
9. Other obligations as provided by law.
ARTICLE 11. GENERAL PROVISIONS
1. This Policy takes effect on 10 April 2024 and may be amended from time to time; amendments will be notified to you through the transaction channels of Pho Tue SoftWare Solutions JSC before they take effect. Such changes will take effect in accordance with the law.
2. This policy constitutes the personal data processing notice required by current law.
The personal information collected is used only within the company for contacting and notifying users through the system.
When you contact us to register a service, the personal information that Pho Tue SoftWare Solutions JSC collected include:
Full name
Address
Phone
ID card or citizen identity card number
Alongside personal information, service information is
Product name
Quantity
Product delivery time
Scope of information use.
The personal information collected is used onlyHi-Tech Cloud used internally within the company and for one or all of the following purposes:
– Customer support
- Providing information relating to the service
- Processing orders and providing services and information through our website at your request
- We may send information about new products and services, upcoming events, or job openings if you have subscribed to email notifications.
- We will also use the information you provide to help manage your customer account and to confirm and process financial transactions relating to your online payments;
Information retention period.
For personal information,Hi-Tech Cloud we delete this data only at the customer's request; to request it, emailinfo@photuesoftware.com
The people and organizations who may access personal information.
Access to customers' personal information is limited to the following cases:
– CÔNG TY CỔ PHẦN GIẢI PHÁP CÔNG NGHỆ VÀ PHẦN MỀM PHỔ TUỆ
– Partners that have signed a contract to perform part of a service on behalf of CÔNG TY CỔ PHẦN GIẢI PHÁP CÔNG NGHỆ VÀ PHẦN MỀM PHỔ TUỆ. These partners will receive information as agreed in the contract (which may be partial or complete, depending on the contract terms) in order to support users of the services the Company provides.
The address of the entity collecting and managing personal information.
Head office: 128 Đường Bình Mỹ, Bình Mỹ commune, Củ Chi district, Ho Chi Minh City
Office: Viettel Complex Tower, 285 Đường Cách Mạng Tháng 8, Ward 12, District 10, Ho Chi Minh City
Offices in Bình Thạnh District and Thủ Đức City: The Landmark 81, 720A Đ. Điện Biên Phủ, Vinhomes Central Park Tân Cảng, Ward 22, Bình Thạnh District, Ho Chi Minh City
Phone: 0865.920041
Email: info@photuesoftware.com
Website: https://hitechcloud.vn hay https://photuesoftware.com
Business registration certificate: 031822203, first issued by the Ho Chi Minh City Department of Planning and Investment on 20/12/2023
The means and tools by which users can access and correct their personal data.
HiTechCloud does not collect customer information through the website; customers' personal information is collected through the product and service order emails sent to our mailbox:info@hitechcloud.vnor the contact phone number for product orders, calling0865.920041
You can use the email address and phone number above to requestHi-Tech Cloud edit their personal data.
The mechanism for receiving and resolving consumer complaints about personal information being used outside the purpose or scope notified.
AtHi-Tech Cloud, protecting your personal information matters a great deal, and you can be assured that the information you provide us is kept confidentialHi-Tech Cloud undertakes not to share, sell, or rent your personal information to anyone else.Hi-Tech Cloud undertakes to use your information only in the following cases:
- Improving service quality for customers
– Resolving disputes and complaints
– When required by law enforcement authorities.
Hi-Tech Cloud we recognize that your right to have your personal information protected is our responsibility, so for any question or comment about the privacy policy ofHi-Tech Cloud, and regarding personal information being used outside the purpose or scope notified, please contact us on the hotline 0865.920.041 or by email: info@photuesoftware.com
Content last updated at: 09:30 – 25/01/2025
