HITECHSITE provides a Custom Feature development service (abbreviated to TNPS), under which HITECHSITE's developers and designers build bespoke features based on your specific requirements.

Definition of additional features (TNPS)
A request is treated as an additional feature request if it falls into one of the following categories:

  1. A feature you cannot configure with the website management tool.
  2. A feature that the HITECHSITE-managed super-admin account cannot carry out immediately - taking more than 10 minutes - in the website administration tool.
  3. A feature not present in the current “App Store” provided by HITECHSITE.
  4. Features that HITECHSITE technical staff cannot action immediately (taking longer than 10 minutes) on the back-end system (Server Back-End).
  5. Features outside the free support policy: tasks you could perform yourself with the available tools but want HITECHSITE to carry out for you.

Scope of application for TNPS service
The TNPS service applies to:

  • Website service plansPremiummaintained and officially operated by HITECHSITE.
  • Developing additional features for the WordPress website outsourcing service.

TNPS Service Terms of Use
By using this service, you agree to the following terms:

  1. Specific characteristics of TNPS:TNPS are features built to your own specific requirements and do not belong to any standard service plan provided by HITECHSITE.
  2. Business description:You must describe the operational requirements for the additional feature in detail. HITECHSITE will record the requirement and set it out in a contract annex. HITECHSITE accepts no responsibility if the requested functionality is not feasible or cannot be applied in practice.
  3. Flexible cost:TNPS has no fixed price; the cost is quoted specifically after a detailed analysis of your requirements.
  4. Review and acceptance:If you reference features from other websites, you accept that those websites are indicative only. Project acceptance will be based on the functional description in the contract annex, not on comparisons with the reference websites.
  5. System compatibility:HITECHSITE undertakes to ensure that TNPS operates correctly on the server infrastructure provided by HITECHSITE. If you migrate the entire website (including TNPS) to another server, you are responsible for resolving any incompatibility issues yourself.

Terms last updated on 23/01/2025