Definitions:

  • Registration date: the date HITECHSITE receives payment. If payment is received on a Saturday, Sunday or public holiday, the registration date is the next working day.
  • Activation date: the date you receive the service details sent from the HITECHSITE system.
  • Handover date: the date on which HITECHSITE completes all work agreed in the contract and its annexes. The handover date varies with the nature of each project and is notified by HITECHSITE by email.

For the services listed below, HITECHSITE commits to a refund from the point at which service registration is completed, specifically:

Service typeUnder 3 daysFrom day 3 until handoverAfter handover
Web Basic, Web Standard, Web Premium, Landing Page100% refund of the website maintenance fee. 50% refund of the completion fee. 100% refund of add-on application fees. 100% refund of fees for additional features.100% refund of the website maintenance fee. 50% refund of additional feature fees.The refund policy does not apply (*).
Logo design service50% of the total cost refunded.
(Design options are still provided, but no revisions are made and source files are not handed over).		No refund policy applies.

Note:

  • Service types not listed in the table above are not covered by the refund policy.
  • The refund policy is also set out in the Contract. Where the refund terms of the contract differ from this agreement, HITECHSITE will follow the Contract.
  • Corporate customers: prepare a service return record and issue a service return invoice.
  • Individual customers: prepare a service return record and cancel the invoice.

(*) Except where a serious error renders the website inoperable, or where delivered features deviate from the Contract Appendix (excluding cases of force majeure or features not yet due for delivery). The refund policy is applied based on the number of unused days and the remaining features HITECHSITE has not yet completed.

The refund amount is calculated as follows:

Refund = total amount paid – [other service fees + tax processing fees + transfer fees]

  • Other service fees: maintenance fees, add-ons, additional features, and any domain or premium SSL bundled in as a promotion (if the service has already been activated).
  • Tax processing fee: costs relating to invoices already issued (if any).
  • Transfer fee: the return transfer fee charged by the bank.

Example:On 1 October 2020 the Customer subscribed to the HITECHSITE Web service, Enterprise plan, for 12 months together with one .com domain; the total cost comprises:

  • Website completion fee: 3,000,000 VND
  • Website maintenance fee: 499,000 VND/month
  • .com domain fee: 299,000 VND
  • Additional feature fee: 10,000,000 VND
  • Total service cost: 19,287,000 VND
  • VAT (10%): 1,928,700 VND
  • Total cost payable by the customer: 21,215,700 VND
  • Total handover time is 30 days

Case 1: on 2 October 2020 (within 3 days of registration) the customer asks to stop the service and receive a refund -> HITECHSITE refunds the amount paid, less the .com domain registration cost and 50% of the setup fee:19,287,000 VND – 299,000 VND – 1,500,000 VND = 17,488,000 VND(before bank transfer fees and any applicable taxes).

  • Where the customer has issued an invoice for the service: refunded per the formula, including 10% VAT:17,488,000 VND + 1,748,800 VND = 19,236,800 VND
  • Where the customer does not issue an invoice for the service payment: the refund follows the formula, less 20% corporate tax:17,488,000 VND – 3,497,600 VND = 13,990,400 VND

Case 2: On 30/10/2020 (within 30 days of registration and before the handover date) the customer requests cancellation and a refund, and the service has already been invoiced -> the customer prepares a service liquidation record plus any related invoice costs, after which HITECHSITE refunds the 12 unused months less the cost of the .com domain and 50% of any additional feature fees:19,287,000 VND – (3,000,000 VND + (10,000,000 VND x 50%) + 299,000 VND) = 10,988,000 VND

  • Where the customer has issued an invoice for the service: refunded per the formula, including 10% VAT:10,988,000 VND + 1,098,800 VND =12.086.800 đ
  • Where the Customer does not issue an invoice for the returned service: the refund is calculated with a 20% corporate income tax deduction:10,988,000 VND – 2,197,600 VND = 8,790,400 VND

Last updated on 19/03/2025