Our specialists designed the electronic invoicing plans to help businesses keep costs down. The software complies with Government Decree 123/2020/NĐ-CP (as amended in part by Decree 41/2022/NĐ-CP) on invoices and supporting documents, and with Ministry of Finance Circular 78/2021/TT-BTC guiding Decree 123/2020. HiTechInvoice is a product owned by Công ty Cổ Phần Giải Pháp Công Nghệ và Phần Mềm Phổ Tuệ.

Accordingly, in order to protect users' legitimate interests and ensure service quality, you must agree to and accept the specific terms and conditions for the Electronic Invoice service that we set out below:

Article 1: Unacceptable forms of use:

  1. Using the printing service as software for tax fraud.
  2. Splitting up the service plan provided in order to resell, sublease, or give it away to others.
  3. Using our imagery for a purpose it was not intended for, misleading customers into believing you are the publisher of the e-invoice software.
  4. Interfering with or modifying the software in a way that affects the shared printing system.
  5. Exploiting security vulnerabilities to attack other systems.

Article 2: Rules on software usage support:

For all e-invoice service plans on hitechcloud.vn and photuesoftware.com, we support customers through the following channels:

  1. Support by phone: +84 8659 20041
  2. Support via ticket: https://my.photuesoftware.vn
  3. In-person support at the company office.

Article 3: Limits applying to the e-invoice service:

You are entitled to use 100% of the resources HiTechInvoice has allocated to you under each invoicing plan you have subscribed to.

  1. If the contract expires while the customer still has unused e-invoices from the quantity registered, the customer may continue to use the software to manage and store the e-invoices already issued, but may not issue any of the remaining e-invoices. To use the remaining e-invoices, the customer must pay the subscription renewal fee for the additional subscription period they register for.

When using HiTechInvoice, you must understand and accept the following limitations:

  1. You may use only the number of invoices registered under your service plan, as listed in the accompanying plan.
  2. All invoices issued through the HiTechInvoice software are retained for 10 years from the date of issue.
  3. Invoice copies are stored in 3 replicas on a professional Cloud SSD system.
  4. HiTechInvoice is not responsible for incorrect information entered into the system by the customer that results in incorrect invoice details.

Article 4: Outside the scope of support:

We always strive to help you with any issues related to the service, making it easier and smoother for you to use. However, some situations are genuinely beyond our control; the following are not covered by our support, including:

  1. Does not cover troubleshooting of networks, applications or third-party services (that is, anything not provided by HiTechInvoice).
  2. We do not troubleshoot issues caused by the customer's computer, device, or web browser on their computer or mobile device.
  3. All services and software integrated into the HiTechInvoice invoicing service that were not set up and installed by us.
  4. Do not intervene to modify, customize or tune parameters relating to the use of the HiTechInvoice service
  5. We do not modify or adjust data held in databases.
  6. We do not interfere in the customer's accounting practice or professional judgment.
  7. We cannot guarantee recovery of files damaged by viruses or malware.
  8. Incidents involving network attacks that slow the system are not remediated where the cause is a denial-of-service attack against the customer.
  9. HiTechInvoice staff do not hand out the administrator password for the e-invoice management portal. You can log in at https://my.photuesoftware.vn to recover your password.
  10. We do not install new software or upgrade software on the system solely to accommodate customization requests from a handful of customers.

Article 5: Specific terms and conditions for the e-invoice service:

By using the HiTechInvoice service, you agree with us that:

  1. HiTechInvoice makes no commitment regarding third-party digital certificate issuance times.
  2. HiTechInvoice commits to the timeline for tax authority approval of the customer's invoice template.
  3. HiTechInvoice takes responsibility for the accuracy of the information used when the customer registers a digital certificate and for information relating to the issuance of e-invoices with the tax authority.
  4. HiTechInvoice does not warrant that e-invoices will be delivered correctly to the recipient over the customer's own internet connection.
  5. HiTechInvoice makes no commitment regarding the stability of third-party email services.

Article 6: Refund policy:

For e-invoice plans, HiTechInvoice commits to refunds within 30 (thirty) days as follows:

  1. If, within 30 (thirty) days of the date the e-invoice service was registered, the customer requests cancellation and a refund for any reason, HiTechInvoice will refund the amount paid less any related fees. The customer is responsible for retaining any invoices already issued during that period; HiTechInvoice bears no responsibility for them from the date the contract is discontinued.
  2. The Customer is responsible for paying transfer fees, withholding tax charges, and related administrative costs (if any).
  3. If a refund request arises outside the 30-day mark from the date the HiTechInvoice e-invoicing service was registered, this refund policy ceases to apply and the service moves to the refund policy set out in the Terms and Conditions of the SERVICE AGREEMENTTHUẬN MỨC DỊCH VỤ (SLA).

Refunds for the HiTechInvoice secure e-invoicing service

The refund amount is calculated as follows:

Refund = total amount paid - [time used ≤ 30 days + other service fees + tax handling fees + bank transfer fees]

– Time already used:

  • Time used: 7 days or less; this fee is not charged.
  • Time used between 7 and 30 days: you pay only for the days actually used.
  • Time used: more than 30 days; this refund policy no longer applies, and the service moves to the refund policy under the terms and conditions ofSERVICE LEVEL AGREEMENT (SLA)

– Other service fees: the number of invoices registered or included as a promotion (if the service has been activated).

- Tax handling fee: costs relating to an invoice already issued (if any).

– Transfer fee: the return transfer fee charged by the bank.

Example:On 1 October 2020, the Customer registered the HiTechInvoice – Premium plan for a 12-month term: VND 269,000 x 12 months x 10% VAT = VND 3,550,800 (VAT included). The Customer also registered a bundled invoice quota valued at VND 50 x 1,000 invoices x 10% VAT = VND 55,000 (VAT included). Invoices already submitted to the tax authority and issued

  • Case 1:On 7 October 2020 (within 7 days of registration), the customer requested to stop using the service and receive a refund → HiTechInvoice refunded the full amount the customer had paid (including 10% VAT) plus the registration cost of 1,000 unused issued invoices: VND 3,550,800 + VND 55,000 = VND 3,605,800 (excluding the bank's transfer fee; the service had not yet had an invoice issued for it).
  • Case 2:On 30/10/2020 (within 30 days of registration) the customer requests cancellation and a refund, and the service has already been invoiced -> the customer prepares a service liquidation record plus any related invoice costs, after which HiTechInvoice refunds the 11 unused months and the cost of the 1,000 unissued invoices: (VND 269,000 x 11 months) + VND 50,000) x 10% VAT = VND 3,309,900 (excluding bank transfer fees).

Last updated: 10/09/2021