WordPress Hosting Service Terms
PART I – FEATURES AND OPTIMIZATION
Article 1. The dedicated WordPress Hosting service
1.1. WordPress Hosting is a hosting service fully optimized for the WordPress platform. It differs from ordinary shared hosting in that the server configuration, cache layer, security hardening and support processes are all designed specifically for WordPress.
1.2. Specific technical optimizations:
(a) PHP-FPM with OPcache tuned for WordPress (memory_limit 512 MB, max_execution_time 300s);
(b) LiteSpeed Web Server with the LSCache plugin for WordPress (6–10 times faster than Apache);
(c) Redis Object Cache included (reduces database load by 70–90%);
(d) WordPress-specific WAF rules (blocking xmlrpc.php attacks, wp-login brute force, plugin exploits);
(e) Automatic WordPress core updates (important security releases);
(f) Integrated staging environment (Business+ plans) — an isolated test environment.
Article 2. WordPress hosting plans
– WordPress Hosting plans are published on two websites, hitechcloud.vn and my.hitechcloud.vn
Article 3. Plugin and theme policy
3.1. HiTechCloud officially recommends and supports:
(a) Security plugins: Wordfence, iThemes Security, Sucuri Security;
(b) Cache plugins: LiteSpeed Cache (included) and W3 Total Cache;
(c) Plugin SEO: Yoast SEO, Rank Math, All in One SEO;
(d) Premium themes: Astra, OceanWP, GeneratePress (compatibility verified).
3.2. Plugins/themes blocked for security reasons (the list is maintained at hitechcloud.vn/blocked-plugins):
(a) Any nulled or cracked plugin or theme from an unofficial source;
(b) Plugins with unpatched security vulnerabilities (CVSS ≥ 7.0);
(c) Plugins incompatible with PHP 7.4+ (end-of-life or legacy plugins).
3.3. The Customer bears full legal responsibility for plugin and theme licensing. Cracked or nulled copies are prohibited under the Intellectual Property Law 2022 (Luật Sở hữu trí tuệ 2022) and may lead to service termination.
Article 4. WordPress migration service
4.1. HiTechCloud provides free WordPress website migration by plan:
(a) Basic migration: website ≤ 5 GB with no special configuration — completed within 24 hours;
(b) Advanced migration: websites > 5 GB, WooCommerce, custom server configuration — completed in 2–5 business days;
(c) Enterprise migration: multiple websites, custom databases, complex cron jobs — quoted individually.
4.2. Migration process:
– Step 1: The customer supplies access details for the old hosting (cPanel/FTP/SSH);
– Step 2: HiTechCloud reviews and plans the migration (with no downtime);
– Step 3: Clone the website to the new hosting and verify all functionality;
– Step 4: The customer reviews and confirms;
– Step 5: Update DNS and complete the migration.
Article 5. WordPress security
5.1. HiTechCloud applies WordPress-specific security measures:
(a) Hardening wp-config.php: protecting the configuration file and disabling file editing;
(b) Protecting xmlrpc.php: blocking brute force via XML-RPC;
(c) Two-factor authentication cho wp-admin;
(d) File integrity monitoring: detects changes to WordPress core files;
(e) Geo-blocking: block wp-admin access from countries you do not need (on request).
5.2. If the website is hacked or infected with malware:
(a) HiTechCloud detects and notifies within 4 hours;
(b) Isolating the account if the website is distributing malware;
(c) Malware cleanup support: free once a year on Business+ plans; on the Starter plan, a service fee applies based on complexity.
