Effective from July 1, 2026

Updating for and complying with new legal requirements effective from 01/7/2026

This applies to all customers, partners, and other parties currently registered for or using services at HiTechCloud (Cloud VPS, Dedicated Servers, Colocation, Hosting, Email, Domains, IPv4/IPv6/ASN resources, AI/MaaS infrastructure and platforms, Storage, and related services). Please proactively review, adjust, and ensure compliance before the deadline.

1 Purpose and scope of application

As part of a wider effort to strengthen legal compliance and build a safe, transparent online environment, HiTechCloud is writing to inform customers of a series of new legal instruments taking effect on 1 July 2026, together with existing regulations that bear directly on hosting, website and application operation, and digital infrastructure on HiTechCloud systems.

This notice quotes the material provisions verbatim and adds a detailed summary so that you can review, adjust and ensure compliance on your own initiative.

Note: Verbatim excerpts are taken from the official texts of these documents. When applying them, please refer to the original text and/or contact HiTechCloud's legal department.

2 Overview of the legal changes effective 01/7/2026

DocumentsScope of regulationEffect
Cybersecurity Law No. 116/2025/QH15 Prohibited conduct in cyberspace; protection of information systems; data storage (replacing the Law on Cyberinformation Security 86/2015 (Luật ATTTM 86/2015) and the Cybersecurity Law 24/2018 (Luật ANM 24/2018)) 01/7/2026
E-commerce Law No. 122/2025/QH15 (Luật Thương mại điện tử) E-commerce website and application operation; seller identification; handling violations 01/7/2026
Law on Personal Income Tax No. 109/2025/QH15 Taxable income, including winnings and gifts, royalties and franchising income 01/7/2026
High Technology Law No. 133/2025/QH15 High-tech activities (replacing the High-Tech Law 21/2008) 01/7/2026
Decree No. 174/2026/NĐ-CP (15/5/2026) Administrative sanctions: postal services, telecommunications, radio frequency, e-transactions and IT (including video games and virtual items) 01/7/2026
Decree 147/2024/NĐ-CP (corrected by Official Letter 48/CP-KGVX) Management, provision and use of internet services and online information Current
Decree 13/2023/NĐ-CP; Decree 53/2022/NĐ-CP Personal data protection; details of the Cybersecurity Law (data localization) Current
Circular 48/2025/TT-BKHCN; Circular 10/2025/TT-BTC; Decision 3369/QĐ-BKHCN Management, use and fees for internet resources; IPv6-only 2026–2030 Current / 2026
Official Dispatch 38/CĐ-TTg; Official Letter 314/BQTG Combating, preventing and dealing with intellectual property infringement 2026
CV 4598/TB-PTG (HiTechCloud) eKYC electronic identification via VNeID is mandatory From June 15, 2026

3 The rules and changes in detail (with verbatim extracts)

3.1. Decree 174/2026/ND-CP – administrative penalties (focus: video games, virtual items, game accounts)

Decree 174/2026/ND-CP of 15 May 2026 (Nghị định 174/2026/NĐ-CP) on administrative penalties in postal services, telecommunications, radio frequencies, electronic transactions and information technology, replacing Decree 15/2020/ND-CP.

Individuals · gamers Article 101
2 – 3million VND

Buying and selling virtual items, virtual currency or reward points (clause 3).

Organizations · Gaming businesses Article 99
60 – 80million VND

Permits the trading of virtual items between players (clause 4).

170 – 200million VND

Converting virtual items into money or cards (clause 5).

Verbatim excerpt – Article 117. Effective date

1. This Decree takes effect on 1 July 2026.

a) For INDIVIDUALS (players) – Article 101:

Verbatim extract – Article 101. Violations of the rules on players

1. A warning is issued for registering incorrect personal details when playing G1 video games.

2. A fine of VND 600,000 to VND 1,000,000 applies to failure to observe the rules on playing-hours management at public electronic gaming venues.

3. A fine of VND 2,000,000 to VND 3,000,000 for any of the following acts:

a) Using video games to commit unlawful acts or to disrupt public order, social safety and national security;

b) Buying and selling virtual items, virtual currency or reward points.

b) For ORGANIZATIONS AND BUSINESSES providing gaming services – Article 99:

Verbatim excerpt – Article 99 (clauses 4 and 5)

4. A fine of VND 60,000,000 to VND 80,000,000 for any of the following acts:

a) Providing online video game services whose scripted content violates Article 8 of the Law on Cybersecurity (Điều 8 Luật An ninh mạng) and intellectual property regulations; simulating prize games offered in casino establishments, or games using playing-card imagery; […];

b) Allowing virtual items, virtual currency and reward points to be traded between players within an online video game.

5. A fine of VND 170,000,000 to VND 200,000,000 for any of the following acts:

a) Converting virtual items, virtual units or reward points into money, or into prepaid mobile telecommunications cards, bank cards, shopping cards, game cards, gift cards or other physical items that have transactional value outside the online game;

b) Providing online video game services containing information or images that distort or damage historical traditions, that violate national sovereignty and territorial integrity, or that insult the nation, notable figures or national heroes, where the conduct does not rise to the level of criminal prosecution.

Verbatim extract – Article 4, clause 3 (penalties for organizations and individuals)

3. The fine levels prescribed in Chapters II through VI of this Decree are the fine levels applicable to organizations, except as provided in Article 101 of this Decree. Where an individual commits the same act of violation as an organization, the fine is one half of the fine applicable to the organization.

Explanation: The level set out in Article 99 applies to organizations (an individual who commits the same violation is fined at one-half the organizational rate); Article 101 applies directly to individuals (players). In addition to the fine, additional sanctions and remedial measures may apply: mandatory removal of content, suspension of the account/page/channel, revocation of licenses, and surrender of illicit profits.
Scope of application at HiTechCloud:

Any website or application that engages in: (1) buying or selling game accounts or virtual accounts (including brokering); (2) buying, selling, or trading virtual items, virtual currency, or reward points; (3) operating a marketplace, forum, or intermediary platform for the transactions above. These activities also violate Clause 7 of the Terms of Service and the AUP Policy.

3.2. Cybersecurity Law No. 116/2025/QH15 (effective 01/7/2026)

Cybersecurity Law 116/2025/QH15 replaces the Law on Network Information Security 86/2015/QH13 and the Cybersecurity Law 24/2018/QH14.

Verbatim excerpt – Article 44. Effective date

1. This Law takes effect on 1 July 2026.

2. The Law on Cyberinformation Security No. 86/2015/QH13 (Luật An toàn thông tin mạng số 86/2015/QH13), as amended and supplemented by Law No. 35/2018/QH14, and the Law on Cybersecurity No. 24/2018/QH14 (Luật An ninh mạng số 24/2018/QH14) cease to be effective from the date this Law takes effect.

Extract from Article 7. Prohibited acts in cybersecurity (excerpt)

1. Publishing or distributing information in cyberspace with the following content: a) propaganda against the State; b) distorting history, denying revolutionary achievements, undermining national unity, offending religion, or discriminating on grounds of gender or race; c) fabricating, defaming, or spreading false information that harms another person's honor or reputation; d) fabricated or false information in the fields of finance, banking, e-commerce, multi-level marketing or securities.

2. Conduct in cyberspace: (đ) fraud and misappropriation of property; organizing gambling or gambling online; infringing copyright and intellectual property in cyberspace; (e) forging, circulating, stealing, trading, collecting or unlawfully exchanging credit card details, bank account details, crypto assets or digital assets; (g) using artificial intelligence or other new technology to impersonate another person's image or voice in breach of the rules; (h) unlawfully collecting, using, distributing or trading personal information and data.

3. Producing or putting into use tools, means or software, or engaging in conduct that obstructs or disrupts operations, or distributing junk email, junk messages, junk calls or harmful computer programs.

Data stored in Vietnam: The Customer and HiTechCloud comply with data storage requirements and cooperate in providing information under Decree 53/2022/ND-CP (Nghị định 53/2022/NĐ-CP).

3.3. E-Commerce Law No. 122/2025/QH15 (effective 01/7/2026)

The E-Commerce Law 122/2025/QH15 (Luật Thương mại điện tử 122/2025/QH15) regulates e-commerce comprehensively, covering websites and applications with e-commerce functionality, e-commerce marketplaces, social networks with e-commerce functionality, and online advertising and promotional activity.

Verbatim extract – Article 25. Responsibilities of traders and organizations providing e-commerce services

1. Traders, organizations and individuals must provide all information required by law before selling goods or supplying services on an e-commerce website or application.

2. Storing information about transactions, electronic contracts, sellers and buyers; providing that information to state authorities on request.

Verbatim extract – Article 39. Handling violations in e-commerce (clause 1)

1. Where an organization or individual engaged in e-commerce activity commits a violation, it shall be dealt with according to the nature, severity and consequences of the violation by: a) administrative sanction; b) blocking of access, suspension or termination of the transaction or content, and suspension or termination of part or all of its activity on the e-commerce platform; c) a requirement to take remedial measures; and d) compensation where damage is caused.

HiTechCloud customer responsibilities:

Every e-commerce website or application running on HiTechCloud infrastructure must: (1) register with or notify the Ministry of Industry and Trade as required; (2) verify seller identity and publish transparent information about the trading organization or individual; (3) retain transaction data and electronic contracts and provide them when requested by a competent authority; (4) comply with the rules on protecting online consumer rights; and (5) not publish information about goods or services that breach the law or infringe intellectual property rights. Breaches will be handled under Article 39 of the E-commerce Law and Article 7 of the HiTechCloud Terms of Service.

This law takes effect from 1 July 2026.

3.4. Personal Income Tax Law No. 109/2025/QH15 (effective 01/7/2026)

Personal Income Tax Law 109/2025/QH15 (Luật TNCN) broadens the scope of taxable income, in particular income earned online, through affiliate marketing programs (Affiliate) and from digital transactions.

Verbatim extract – Article 25. Income from capital investment, royalties and franchising

Income from royalties (including copyright, industrial property rights, technology transfer and the assignment of intellectual property rights) and income from commercial franchising are subject to personal income tax (thuế TNCN).

Verbatim extract – Article 26. Income from winnings, inheritance and gifts

Income from winnings, inheritance and gifts in the form of securities, capital contributions, real estate and other assets of value is subject to personal income tax.

Directly relevant to the Affiliate Program at HiTechCloud:

For individuals and organizations taking part in HiTechCloud's affiliate program or similar referral programs: (1) commissions and bonuses from the affiliate program are personal income subject to personal income tax under the applicable rules; (2) customers are responsible for declaring and paying tax on income arising from affiliate commissions, bonuses, promotions and other income from online business activity; (3) HiTechCloud issues electronic invoices for its services under Decree 123/2020/NĐ-CP and provides income information to the tax authority on request as required by law; (4) every organization and individual receiving income from the affiliate program must retain the related records and supporting documents for tax declaration and finalization.

This law takes effect from 1 July 2026.

3.5. High Technology Law No. 133/2025/QH15 (effective 01/7/2026)

The High Technology Law 133/2025/QH15 (Luật Công nghệ cao 133/2025/QH15) replaces the High Technology Law 21/2008/QH12, and governs research, development, application, and transfer of high technology and high-tech products. It has a direct impact on customers using AI infrastructure, machine learning, high-performance computing (HPC), and other high-tech services on the HiTechCloud platform.

Verbatim excerpt – Article 4. High-tech activities

High-technology activities comprise: high-technology research and development; applying high technology to manufacture high-technology products; providing high-technology services; and incubating high technologies and high-technology enterprises.

HiTechCloud customer responsibilities:

Customers deploying advanced technology solutions on HiTechCloud infrastructure (including AI/ML, GPU clusters, HPC, MaaS, container registry and Kubernetes) must: (1) review the applicable conditions under the High Technology Law 133/2025/QH15; (2) comply with the rules on technology transfer and intellectual property for AI models and high-technology products; (3) not use HiTechCloud infrastructure to deploy high-technology products that breach the law, including deepfakes and unauthorized image or voice impersonation; and (4) comply with information safety and security requirements when processing data on high-technology platforms.

This law takes effect from 1 July 2026.

3.6. Decree 147/2024/NĐ-CP and corrigendum 48/CP-KGVX

Decree 147/2024/NĐ-CP dated 9 November 2024 on the management, provision, and use of Internet services and online information (corrected by Official Letter 48/CP-KGVX dated 29 January 2025) is the legal framework governing the provision of online information, social networks, online games, user identification, and the obligation to remove violating content at the request of the competent authority.

3.7. Personal data protection – Decree 13/2023/NĐ-CP

When processing end users’ personal data, the Customer must comply with the principle of lawful processing, have consent or another legal basis, safeguard the rights of data subjects, and report a data breach within 72 hours of an incident occurring.

3.8. Internet resources and the IPv6 roadmap

Vietnam is rolling out a national IPv6 transition program. Customers using Internet resources (domains, IPv4, IPv6, ASN) on HiTechCloud infrastructure must understand and comply with the following requirements:

Circular 48/2025/TT-BKHCN dated 25/4/2025

Guidance on managing and using Internet resources, covering domain names, IP addresses and autonomous system numbers (ASNs). It sets out clearly the responsibilities of organizations and individuals using Internet resources when registering, using and reporting on them.

Circular 10/2025/TT-BTC dated 19/3/2025

Rules on maintenance fees and on allocation/assignment fees for Internet resources. Customers using IPv4/IPv6/ASN on HiTechCloud infrastructure must pay all resource fees in full as required.

Decision 3369/QĐ-BKHCN dated 27/10/2025 – IPv6-only transition program 2026–2030

National program for transitioning to IPv6-only for the 2026–2030 period. New services need to prepare IPv6-compatible infrastructure. Customers using services on HiTechCloud are encouraged to set up IPv6 configuration early to ensure continuity once the transition roadmap becomes mandatory.

HiTechCloud customer responsibilities:

(1) Register and use domains, IPv4, IPv6 and ASN resources in accordance with the rules; (2) Pay Internet resource fees in full under Circular 10/2025/TT-BTC; (3) Prepare IPv6-compatible infrastructure in line with the national roadmap; (4) Do not use Internet resources for unlawful purposes (spam, network attacks, malware distribution); (5) Cooperate in providing information when the regulator requests it.

3.9. eKYC electronic identification via VNeID (mandatory from 15/07/2026)

Under Official Letter 4598/TB-PTG dated 6 May 2026 and the Telecommunications Law No. 24/2023/QH15, all new registrations, renewals, and changes of subject for Domains, IPv4/IPv6/ASN resources, Cloud Server, and Dedicated Server require eKYC via VNeID level 2. Information that does not match the National Population Database will result in the transaction being rejected or the service being suspended.

3.10. Intellectual property and licensed software

Pursuant to Official Dispatch 38/CĐ-TTg dated 5 May 2026 of the Prime Minister on resolutely combating, preventing, and handling infringements of intellectual property rights, and Official Letter 314/BQTG-QL&HTQT dated 6 May 2026 of the Copyright Office on strengthening copyright protection online.

From Official Dispatch 38/CĐ-TTg (dated 05/5/2026) – Requirements:

Ministries, sectors, localities and the organizations and individuals concerned must act decisively to counter, prevent and strictly handle infringements of intellectual property rights online, including: unauthorized copying and distribution of works, sound and video recordings, television programs and video games; use of unlicensed software; and trading in counterfeit goods and goods that infringe intellectual property rights on e-commerce platforms.

Mandatory responsibilities of every HiTechCloud customer:

HiTechCloud requires all customers to comply strictly with the following principles across all service infrastructure:

  • 100% licensed software: Do not use cracked, nulled or warez operating systems, control panels, application software or scripts, or anything without a valid license, on any server, VPS or hosting.
  • Do not distribute copyright-infringing content: Do not store, share or distribute without authorization any film, music, e-book, software, video game, television program or other work protected by copyright.
  • No trading in counterfeit or imitation goods: Do not use HiTechCloud infrastructure to operate websites or applications selling counterfeit goods or goods that infringe trademarks, geographical indications or other intellectual property rights.
  • Compliance with DMCA and equivalent rules: On receiving a takedown request for infringing content from a rights holder or a competent authority, the customer must cooperate to resolve it within the prescribed period.
  • Open source preferred: HiTechCloud encourages migration to open-source operating systems and software (Ubuntu, AlmaLinux, Rocky Linux, CloudLinux and others) to optimize costs while ensuring compliance with licensing requirements.
Consequences of non-compliance: Customers who infringe software copyright or intellectual property will face: (1) immediate service suspension under Articles 7 and 19 of the Terms of Service; (2) no refund; (3) provision by HiTechCloud of information, documents, system logs and evidence to the competent authorities on request or as required by law; and (4) legal liability under the rules on intellectual property infringement, including administrative penalties and, in serious cases, criminal prosecution.

3.11. Intellectual property compliance review campaign at HiTechCloud (Notice of 10/05/2026)

To support a safe, transparent and sustainable online environment, HiTechCloud is running a campaign Full intellectual property compliance review across all service systems, pursuant to Official Letter No. 314/BQTG-QL&HTQT of 6 May 2026 from the Copyright Office of Vietnam and Official Dispatch No. 38/CĐ-TTg of the Prime Minister.

Cooperation required from the Customer:

HiTechCloud asks all organizations, businesses and individuals using services on its platform (including Cloud VPS, Dedicated Server, AI Infrastructure, Hosting and Storage) to review their systems proactively and comply strictly with the following principles:

  • Protect digital content copyright: Do not exploit, store or distribute works, performances, sound recordings, video recordings, broadcast programs or video games online without authorization.
  • 100% licensed software: Never run cracked/nulled computer programs (operating system, control panel, application software...) or programs without a valid license on the server.
  • Legal compliance: Ensure strict compliance with copyright and related-rights law throughout project delivery and business operations.

HiTechCloud's review and traceability plan:

1
System review and inspection: A broad assessment to detect indicators of intellectual property infringement across the entire service infrastructure, combining automated screening with manual review.
2
Trace and detect violations: Monitoring systems are used to trace the distribution of copyright-infringing content, cracked/nulled software and illegal transactions. HiTechCloud reserves the right to record and retain evidence and to provide it to the competent state authorities in accordance with the law.
3
Strict handling of violations: Under the signed Terms of Service, HiTechCloud reserves the right to suspend or withdraw service immediately from accounts in breach, with no refund, and to cooperate in providing information to the authorities on request.
4
Stronger identity verification: Electronic identification (eKYC) is mandatory in order to verify the party responsible for each service created, so that accountability can be traced when a violation is found.
5
Supplementary review round: After the first full review, HiTechCloud will carry out periodic and ad hoc reviews, including reviews of indicators of violation, random checks and verification in response to reports. Customers who breach the rules repeatedly will have their service terminated permanently.
Solution from HiTechCloud: We encourage customers to favor open-source operating systems and software such as Ubuntu, AlmaLinux and Rocky Linux, both to keep costs down and to stay compliant with licensing requirements. If you need advice on licensing, or want to move your systems to secure open-source alternatives, the HiTechCloud engineering team is available to help 24/7.

3.12. Windows operating system licensing on HiTechCloud services – Microsoft SPLA

HiTechCloud by Pho Tue Software Solutions JSC (Công ty Cổ phần Giải pháp Công nghệ và Phần mềm Phổ Tuệ) is Official Microsoft Partner, and takes full part in the relevant partner programs. Customers using services at HiTechCloud can be confident that every Windows operating system license is legitimate.

  • Microsoft AI Cloud Partner Program – A catalog of programs and incentives for building solutions together on the Microsoft platform.
  • Microsoft ISV Partner – Develop independent software solutions that integrate with Azure, Microsoft 365, Teams, SharePoint and Copilot.
  • Hardware – Participation in the Microsoft hardware ecosystem for certification, drivers and system compatibility.
  • Commercial Marketplace – Solution distribution on Microsoft Azure Marketplace.
  • Cloud Solution Provider (CSP) indirect reseller – Supply of Microsoft 365, Office, Windows and Azure licenses and other cloud services.
  • Microsoft SPLA (Service Provider License Agreement) – SPLA provision and advisory for service providers, data centers, hosting companies and outsourcing firms.
Windows licensing commitments on HiTechCloud services:

Every service running the Windows operating system on HiTechCloud infrastructure (including Cloud VPS, Dedicated Server, Colocation and related services) is provided with Valid Windows OS license under the Microsoft SPLA program. Prices for products using Windows already license included under Microsoft SPLA — customers do not need to buy separate Windows licenses when using HiTechCloud services.

You can be confident that every Windows operating system supplied with HiTechCloud services is properly licensed, and is managed and issued in accordance with Microsoft's rules. For further advice on licensing, contact the HiTechCloud team.

4 Required actions and deadlines

1
Websites that buy, sell, or exchange accounts, virtual items, virtual currency, or reward points (Section 3.1): move the website off HiTechCloud systems within 48 hours from 27/06/2026. If only part of the content is in breach, that part may be removed or taken offline within the same period.
Within 48 hours · deadline 23:59 on 29/06/2026
2
Complete eKYC electronic identification via VNeID level 2 for mandatory services.
Pilot from 01/07/2026 · Mandatory 15/07/2026
3
Software license review; remove cracked or improperly licensed software before 01/7/2026.
Before 1 July 2026
4
Overall review of content and operations to fully comply with Section 3 before 01/7/2026.
Before 1 July 2026

5 Sanctions and consequences of non-compliance

  • Administrative penalties: Monetary fines under Decree 174/2026/ND-CP (up to VND 200 million for organizations); additional penalties: confiscation of the material evidence, revocation of the right to use the license, and suspension of operations.
  • Immediate service suspension/termination: Pursuant to Clauses 7 and 19 of the Terms of Service, HiTechCloud reserves the right to suspend or terminate any infringing service without prior notice and without refunding fees already paid, as provided in the Terms of Service and except where the law provides otherwise, and to remove content, lock accounts and cease service provision (data being handled in accordance with the Retention Policy and the Terms of Service.)
  • Tracing, preserving evidence and providing information as required by law: When HiTechCloud detects, or has grounds to establish, a breach of the Terms of Use or of the law, HiTechCloud may trace, record and retain the relevant evidence, including but not limited to customer identification data, system logs, transaction history and the infringing content. HiTechCloud will notify the customer by email to remedy the issue or provide an explanation within 24 hours (except where the law prescribes or requires immediate action). If the customer does not respond or does not remedy the issue within that period, or where the conduct shows signs of a legal violation, HiTechCloud may suspend or terminate the service and provide all relevant information, documents and evidence to the police, the inspectorate or another competent state authority, on request or as required by law, for the purposes of investigation, inspection and enforcement.
  • Criminal liability: Serious violations (fraud, gambling, large-scale intellectual property infringement, malware distribution) may attract criminal liability under the Penal Code 2015, as amended in 2017 (Bộ luật Hình sự 2015, sửa đổi, bổ sung 2017).
  • The Customer is legally responsible for its own conduct and for that of its authorized representatives, employees, collaborators or any third party to which the Customer has granted use of the service for all data, content, software, applications and any activity arising on the services they have registered for or are using. If HiTechCloud detects, or has grounds to establish, that a customer has breached the Terms of Use or the law, HiTechCloud may suspend or terminate the service without refunding fees already paid (unless the law provides otherwise), and may retain, trace and provide the related information, data, system logs and evidence to the competent state authority as required by law for the purposes of inspection, investigation or enforcement.

6 Right to refuse service

HiTechCloud's right to refuse:

HiTechCloud is entitled to refuse to initiate, renew, restore, or transfer a service if it detects signs of unlawful use, a violation of the Terms of Use, or failure to meet the required identification requirements. Refusal decisions are based on risk assessment, legal compliance, and system protection.

7 Right to request proof of copyright

HiTechCloud is entitled to require customers to provide invoices, receipts, valid usage licenses, or proof of ownership for software, operating systems, and other intellectual property assets stored, installed, or run on HiTechCloud infrastructure, whenever necessary for inspections, audits, or at the request of the competent authority.

Failure to supply valid documentation within the required period may be grounds for suspending or terminating the service under the Terms of Service.

8 DMCA terms / copyright infringement notice

On receiving a valid copyright infringement notice from the rights holder, their legal representative, or a competent authority, HiTechCloud may temporarily hide the content, or lock or suspend the related service while verification is underway. The Customer is notified by email and has the right to file a complaint and submit evidence within the prescribed period.

  • HiTechCloud follows the DMCA process and equivalent requirements under Vietnamese law.
  • An infringement notice must include: confirmation of the rights holder, a description of the infringed work, the infringing URL and a good-faith statement.
  • Customers may submit a counter-notice if they believe the infringement notice was made in error.
  • The service may be suspended during verification to protect the interests of all parties.

9 Disclaimer

HiTechCloud is not liable for any direct, indirect, incidental, special, or consequential damages, or any other loss or liability, arising from the Customer's unlawful use of the Service, breach of the Terms of Service, or the conduct of a third party the Customer has granted access to the Service.

10 Compensation for damages

The Customer is responsible for compensating HiTechCloud for the full amount of damages — including but not limited to attorney's fees, incident-handling costs, administrative fines, civil damages, remediation costs, and any other related expenses — if the Customer's violation causes HiTechCloud to be subject to a complaint, penalty, lawsuit, or an obligation to compensate a third party.

11 Obligation to cooperate with investigations

The Customer is responsible for cooperating fully and promptly with HiTechCloud during the verification, investigation and handling of violations. Refusal to cooperate, failure to respond within the applicable time limit, or the provision of false information may be grounds for immediate suspension or termination of service.

12 Evidence preservation

The Customer must not delete, alter, destroy, or conceal data, system logs, emails, log files, or any evidence relating to a violation after receiving notice from HiTechCloud or the competent authority. Destroying evidence may be prosecuted under the law.

13 Additional terms on eKYC

Specific rules on electronic identification:

Adds detailed rules on level 2 eKYC through VNeID:

  • Incorrect eKYC information: If the identity information does not match the National Population Database, the service activation request will be rejected.
  • Failure to update eKYC on time: The service is temporarily suspended until identity verification is complete. The Customer cannot access, manage or use the service while it is suspended.
  • Forging identification documents: If a customer is found to have used forged, altered or invalid documents to complete eKYC, HiTechCloud will terminate the service immediately, will not refund any fees, and will pass the information to the police authorities.

14 Additional terms for Windows licensing and Microsoft SPLA

Prohibited acts relating to Windows and Microsoft licensing:

To ensure strict compliance with the Microsoft SPLA program and to protect customers' lawful interests, the following conduct is prohibited across all HiTechCloud services:

  • BYOL (bring your own license) is not permitted if Microsoft does not permit it under the terms of the SPLA or CSP program.
  • Installing pirated KMS is prohibited (an unauthorized Key Management Service) to activate Windows or Office.
  • Installing cracked Windows is not permitted, including any form of activation bypass, fake license or cracking tool.
  • Windows Loader must not be used or any similar activation tool.
  • HWID activation is not allowed (hardware ID) unlawfully to activate Windows.
  • Tiny11, Tiny10 and other unofficially modified Windows builds must not be installed not authorized by Microsoft.
  • Do not install cracked Office or use Office cracking tools such as MAS, KMS38, Ohook or similar.
  • Unauthorized activation scripts must not be used in any form.
Consequences of non-compliance: Any violation of the Windows License and Microsoft SPLA rules will be strictly handled under the Terms of Service: immediate suspension of the service, no refund, termination of the service, and disclosure of information to the competent authorities. The Customer bears full legal liability and must compensate HiTechCloud and Microsoft for any resulting damages.

FAQ

Which of my services are affected?

All Cloud VPS, Dedicated Server, Colocation, Hosting, Email, Domain, IPv4/IPv6/ASN resource, AI/MaaS infrastructure and related services are affected by the new legal instruments.

What if only part of the content is infringing?

You may remove or take down the infringing content within the same 48-hour period (for the buying and selling of accounts or virtual items). Relocating the entire website is not required.

When does eKYC via VNeID apply?

Mandatory from 15/07/2026 for all new registration, renewal and change-of-holder transactions relating to domains, IPv4/IPv6/ASN resources, Cloud Server and Dedicated Server.

What happens if you miss the deadline?

Customers may be subject to administrative penalties under Decree 174/2026/ND-CP (Nghị định 174/2026/NĐ-CP), may have their service suspended or terminated under Article 7 and Article 19 of the Terms of Service, and remain liable before the law.

Appendix · List of legal documents cited

DocumentsNotes / effective date
Cybersecurity Law No. 116/2025/QH15 Effective 01/7/2026; replaces Law 86/2015 and 24/2018
E-commerce Law No. 122/2025/QH15 (Luật Thương mại điện tử) Effective 1 July 2026
Law on Personal Income Tax No. 109/2025/QH15 Effective 1 July 2026
High Technology Law No. 133/2025/QH15 Effective 01/7/2026; replaces Law 21/2008
Telecommunications Law No. 24/2023/QH15 (Luật Viễn thông số 24/2023/QH15) Current
Decree 174/2026/NĐ-CP May 15, 2026; effective July 1, 2026
Decree 147/2024/NĐ-CP (corrected by official letter 48/CP-KGVX of 29/01/2025) November 9, 2024
Decree 13/2023/ND-CP Personal data protection
Decree 53/2022/NĐ-CP Details of the Cybersecurity Law
Circular 48/2025/TT-BKHCN April 25, 2025
Circular 10/2025/TT-BTC March 19, 2025
Decision 3369/QĐ-BKHCN October 27, 2025; IPv6-only 2026–2030
Công điện 38/CĐ-TTg May 5, 2026; intellectual property
Official Dispatch 314/BQTG-QL&HTQT May 6, 2026
Official Letter 4598/TB-PTG (HiTechCloud) May 6, 2026; eKYC via VNeID
HiTechCloud Terms of Service Article 7, Article 19; AUP Policy
HiTechCloud eKYC policy (Official Letter 4598/TB-PTG) Pilot 01/7/2026; mandatory 15/7/2026
HiTechCloud DMCA policy / copyright infringement notice In force; the process for receiving and handling
Windows License & Microsoft SPLA terms (HiTechCloud) Applies to every service running Windows