Email Terms of Service
To protect the reputation of the IP ranges used at HiTechCloud, we require a set of usage terms and commitments that help you operate the service appropriately and allow us to take preventive measures against incidents during service delivery, so that we can provide the highest-quality service to customers at HiTechCloud.
General provisions:
1.1.You may not use email services hosted at HiTechCloud to send SPAM, ADVERTISING mail, BULK MAIL, MASS MAIL, BOMB MAIL, etc. We reserve the right to suspend or terminate the service without a refund, depending on the severity and impact of the violation. We do not accept any form of email spam, even where the activity is unintentional because a virus is exploiting and controlling server resources through your email service.
1.2.You are responsible for controlling outbound email from your own email accounts. You bear sole responsibility for any consequences of SPAM, ADVERTISING mail, BULK MAIL, MASS MAIL, BOMB MAIL and the like that result in your IP address being blocked by anti-spam organizations.
Reputable international blacklist organizations:There are many international anti-spam organizations. We refer here only to the following three, which service providers commonly use:
1. Spamhaus: http://www.spamhaus.org
2. The Barracuda Reputation Block List: http://www.barracudacentral.org
3. UCE Protect Network: http://www.uceprotect.net
1.3.For security reasons, an Email account may only be logged in from one IP address on the Internet. Our Email server does not support simultaneous logins to a single Email account from multiple IP addresses.
1.4.By using our service, you must understand and accept the interfaceWebmailthat we provide is configured and deployed for general-purpose use. We do not support customizing the webmail interface on request or to your own specifications.
1.5.Use only the functions available in the Email administration tool we provide. We aim to give the majority of users the features rated best. For that reason, we cannot customize the service to your own requirements and criteria.
1.6.An administrator account is not provided per domain. A single administrator account is provided, which you use to manage centrally all the email domains covered by this package (that is, the login to the Control Panel). Your control panel password must be a strong one, so that your account cannot be accessed without authorization.
1.7. To protect your account, HiTechCloud does not allow you to attach certain file types. HiTechCloud updates the list of disallowed file types regularly to keep pace with constantly changing malicious software. Some examples include:
| exe, com, iso, jar, vbs, bat, pif, scr, hta, js, cmd, chm, ade, adp, cab, ins, isp, jse, lib, mde, msc, msp, mst, msp, nsh, sct, shb, vxd, wsc, wsf, cpl, jsp, reg, vbe, lnk, dll, dmg, sys, btm, msi, prf, wsh, vb |
If you are confident the file is safe, you can ask the sender to upload it to Google Drive, OneDrive, Dropbox, etc., and then send it as a drive attachment (a shareable link).
For email bundled with Cloud Hosting (including Cloud Hosting, WP Hosting and Business Hosting:You understand and agree that we do not guarantee optimal performance or stability for the email service bundled with Cloud Hosting plans, for the following reasons. The IP address of a Cloud Hosting server is easily blacklisted, because websites running on that server can be compromised through security vulnerabilities and used to inject malware or viruses or to host phishing links, which affects the whole IP address and sometimes an entire IP range. Email performance is lower because capacity is prioritized for websites and databases. Server resources and system tuning are oriented mainly toward website operation, and the available storage is used mainly for websites and databases. For that reason, if your requirements exceed what Email HostingincludedHosting — you may also want to look at the Business Email serviceHERE.
3.1. Sending limits:
| Limit type | Limit |
| Email sending limit per hour per domain | 300 |
| The number of emails sent at once, counting To, CC, and BCC addresses*. | Unlimited |
| Permitted message size and email attachment size | 25 MB |
| Number of emails per hour per email account | 60 |
3.2. Inbound mail limits:
| Limit type | Limit |
| Maximum incoming message size | Depends on the Cloud Hosting storage capacity |
| The number of messages stored per account | Depends on the Cloud Hosting storage capacity |
3.3. Limit on the number of forwarders to:
| Limit type | Limit |
| Quantityforwarder to(forwarding of incoming email) that each account is allowed➜Outbound email forwarding is not supported on individual accounts | Unlimited |
Best practice recommendations for the account – Avoid bulk activity:select fewer than 500 messages at a time when performing actions such as deleting email, emptying spam, applying labels (subfolders within the inbox) or archiving mail.
– Reduce labels (subfolders within the inbox):too many labels can slow processing down. For best performance we recommend keeping under 500 labels (including nested labels) in your account and using search and filters to find messages.
– Reduce inbox clutter:you should try to keep your inbox below 20,000 stored messages to maintain email service performance.
– Messages without attachments:Messages are sometimes blocked even when you have not included any attachment. This can happen when the Email contains content, images or links capable of spreading a virus.
Mailbox usage policy:To protect your privacy and data security, we take no responsibility for your data and cannot intervene when email is configured on, or downloaded to, a personal computer through third-party client software and you experience data loss. Examples include Outlook, Thunderbird, Outlook mobile, and mobile email clients.
To keep your mailbox secure and minimize risk, we recommend the following steps to help protect it:
If you want to use your mailbox on several devices, you should configure it using the connection standardIMAPwith a connection portSSL/TLSand ensure that password information is known only to You, to avoid issues that could lead to unintended loss of Your data. If You want to download all emails from a mailbox to a personal computer using third-party software so You can manage them directly, You should configure the connection according to the standardPOPwith a connection portSSL/TLSand make sure the mailbox is configured only with the standard connection settingsPOPon a single personal computer in active use, and not to share any information relating to this mailbox with anyone else for shared use.
