Service plansHostingis designed by our specialists to support the performance of websites so they run at their best on the cloud computing platform. Alongside the features HiTechCloud integrates to help customers easily access and manage their website data, we, as the hosting server administrators, must always ensure stability for customers using the service and prevent resource abuse that affects other websites running on the same hosting server.

Accordingly, to protect legitimate users, maintain service quality, and preserve the integrity of our server infrastructure, in addition toGeneral rules for hosting services, you must agree to and accept the specific terms and conditions for the Cloud Hosting service set out below:

1. Unacceptable uses:
  • Using hosting as backup space, plain storage, or to support storage or share bandwidth and traffic for another website.
  • Repeatedly creating and deleting large numbers of files in a way that affects the server's storage system.
  • Splitting up the service plan provided in order to resell, sublease, or give it away to others.
  • Resharing the service package with third parties (applies to Hosting packages that use multiple domains, meaning the service is provided to a single customer holding multiple domains and multiple websites owned by that customer or that customer's business).
  • Our Cloud WordPress Hosting service is engineered and optimized specifically for WordPress websites. If you use it to host a non-WordPress website, HiTechCloud will immediately suspend the service and notify you; if within 24 hours you have no plan to move to the WordPress platform, HiTechCloud will terminate the service permanently with no refund.
  • The website continuously sends or receives a high volume of requests, saturating the network and degrading server performance.
  • Using the hosting to generate spam email, or email used to register social media accounts and accounts on other websites, in a way that damages the trust rating of the server IP.
  • Using free domains such as .ml, .tk, .cf….
  • Uploading and installing source code, spam or hacking tools, and similar utilities that degrade server performance.
2. Rules on data migration support:

For all hosting plans (Cloud Hosting, WordPress Hosting, Unlimited Hosting) at HiTechCloud, we will migrate your website data from another provider or another hosting location to HiTechCloud hosting under the following conditions:

  • We migrate your website from a third party to HiTechCloud hosting servers free of charge, once only, immediately after you complete registration and begin using the hosting service. We perform the migration only at the customer's request, and only for the first website.
  • If you need to migrate data for one (or more) additional website(s) to HiTechCloud servers, you need to order the Website Migration solution.
  • You must provide a download link to a compressed backup containing all files, directories and databases. When you provide a data download link to HiTechCloud technical staff, you accept and authorize HiTechCloud technical staff to carry out the work, and HiTechCloud accepts no responsibility whatsoever for any information leakage or for errors caused by missing data after the migration.
  • To make sure no data is lost while it is still held by a third party, we ask you to back up your own data at that third party and give us a download link to a compressed archive containing all files, folders, and databases before we start the migration.
  • You understand and agree that we do not guarantee the feasibility, success, or completion time of migrating website data from another provider or another hosting location. Each hosting company has a different setup, and some platforms store data in incompatible or proprietary formats, which can make it impossible for us to help you migrate website data from a third-party server.
  • You understand and agree that we may refuse to migrate data, or suspend a website after migration, if we find signs of a breach of the terms of service, source code infected with malware or viruses, copyright infringement, and the like. Our technical team will notify you immediately (by email, phone call, SMS, and so on).
  • You agree that we are not liable for any delay affecting your website solution in connection with data migration. We cannot guarantee migration timescales, as they depend on factors such as network links, data volume, and server performance…
  • HiTechCloud is not liable in any form for loss, leakage of information, damage or data loss during the data migration process.
  • You agree not to make any changes or updates to the website while we are carrying out the data migration.
  • We cannot guarantee your website configuration after a data migration, because we cannot make deep changes to your source code, cannot know its structure in detail, and are not a development shop. We will do our best to help within the limits of our knowledge; working with your web developer will get this done faster.
3. Limits that apply to the hosting service:

You are entitled to use 100% of the resources HiTechCloud has provisioned for you, according to the hosting plan you registered and are using. If you exceed these resource limits, your website may slow down or lose connectivity, return 500, 503 or 508 errors in the browser, and may even be suspended to prevent escalating resource consumption from affecting server performance.

You understand and agree that if any unusual activity on your website creates a security risk or affects our systems, we will intervene immediately and suspend it to prevent resource escalation and protect overall server performance. We will notify you as soon as we detect the anomaly so that you can investigate and resolve it yourself, or our engineers can advise you on a solution. If the problem is not fully resolved within 24 hours of our notification, or if it recurs and affects server performance, we may unilaterally terminate the service without refund, depending on our assessment of how seriously it affects our servers.

When using hosting, you must understand and accept the following limits:
  • Database: must not exceed 1,000 tables or 1 GB of storage per database (including logs). Query and statement execution against the database must not run longer than 15 seconds. This policy applies to all Hosting plans.
  • Email supplied with hosting (where included) is limited to 100 emails per day across the whole domain.
  • Storage capacity for the Email service bundled with cloud Hosting does not exceed 800 MB.
  • Do not use Hosting for websites whose purpose is media streaming, video sharing, file-download sharing, image sharing or other storage repositories that affect the network or the server storage system.
  • Hosting services do not permit storing individual files larger than 100 megabytes (this does not apply to databases in active use). Files stored on the server must serve the operation of the website; this space may not be used to store personal data or compressed archives.
  • Note: any hosting Account that exceeds these limits may be issued a warning for breach of the terms of service and required to reduce its number of inodes, files, directories and tables, and its database size, to bring the account back within the service usage policy. Depending on how seriously we assess the impact on our servers, the service may also be suspended or terminated without refund.

For unlimited hosting plans:

  • You understand and agree thatUNLIMITED BANDWIDTH(Unlimited Bandwidth) means we do not cap how much data you transfer in and out of the server through your website. We do not apply any bandwidth limit on unlimited-bandwidth hosting packages, so that legitimate use is unconstrained and websites are well served provided they do not monopolizeTOO MANYresources in a way that affects the server's performance.
  • We do not limit how much bandwidth you use, but we do limit other resource parameters (CPU, RAM, entry processes, I/O, inodes and so on). If you need more resources than that, you should move to a VPS or Cloud Server, which will serve higher resource requirements more effectively.
  • You understand and agree that any breach of the terms of service, including but not limited to those listed, is separate from your use of unlimited bandwidth on Hosting plans.
4. Outside the scope of support:

We always try to help with service-related issues so that your experience is easier and your website runs on a well-operating platform. Some situations are genuinely outside our control, however, and the following fall outside our scope of support, including but not limited to:

  • We do not test or fix website compatibility across multiple browsers or on mobile devices.
  • Does not cover troubleshooting of network, application or third-party service issues (that is, services not provided by HiTechCloud).
  • We do not troubleshoot issues caused by the customer's computer, device, or web browser on their computer or mobile device.
  • All Hosting services prohibit storing files larger than 100 MB (this does not apply to a database in active use). Files stored on the server must serve the operation of the website; this storage space may not be used to store personal data or compressed archive copies.
  • We do not edit, customize, or optimize a website's source code or images.
  • We do not modify or adjust data held in databases.
  • We cannot make deep programming changes to fix errors in a website's source code.
  • We do not install or configure SEO for a website.
  • We cannot guarantee recovery of files damaged by viruses or malware.
  • We cannot guarantee to resolve website slowness caused by how the website's own source code, images, JS, or CSS are handled.
  • We do not resolve issues where network attacks slow a website down because of security vulnerabilities within the website itself.
  • We do not reset the password for a website's admin panel (the website's administrator account password).
  • HiTechCloud staff do not hand out hosting administration passwords directly. You can log in at https://my.bnix.one to recover your password, or log in to your hosting Control Panel directly without needing the administrator account details.
  • We do not install new software or upgrade software on the server platform solely to meet the needs of a few individual websites.
  • We do not perform or assist with any custom root or Administrator-level operations on the server.
  • We do not perform backups or supply backup files. Customers can back up their own data on a regular schedule through the control panel.
  • We block the execution of certain PHP functions for security reasons (malware distribution, local attack, botnet, DoS, etc.). These functions are rated as very high risk by hosting providers worldwide. Specifically, the following PHP functions are not supported on HiTechCloud's hosting service servers: exec, system, passthru, shell_exec, proc_close, proc_open, dl, show_source, posix_kill, posix_mkfifo, posix_getpwuid, posix_setpgid, posix_setsid, posix_setuid, posix_setgid, posix_seteuid, posix_setegid, posix_uname

Updated: 02/06/2023