These Cloud Server Terms of Service constitute a legal agreement between Công ty Cổ Phần Giải Pháp Công Nghệ và Phần Mềm Phổ Tuệ, its member companies and affiliated brands (‘Pho Tue SoftWare Solutions JSC’, ‘we’, ‘us’), and each of our customers (‘you’, ‘Customer’) in connection with use of the Cloud Server service.

We may amend these Terms of Service at any time. Except in urgent cases, we will notify you by email at least 10 working days before any amendment takes effect.
When using the Cloud Server service from Pho Tue SoftWare Solutions JSC, you must understand, agree to and accept the binding conditions of the following Agreement, together withthe general terms for hosting servicesincluding without limitation.

1. Rules on software installation support:

1.1.We will install software on your Cloud Server at Pho Tue SoftWare Solutions JSC under the following conditions:

  • The operating systems and software we support installing are listed atSection 5andSection 6(content at the bottom of this page).
  • For licensed control panels such as cPanel, Plesk, or DirectAdmin: you must provide the license key, or Pho Tue SoftWare Solutions JSC will supply the license key and charge according to the price list. Our technical team will activate it as soon as the initial server setup is complete.
  • Software is only installed on servers at Pho Tue SoftWare Solutions JSC.

1.2.We only provide Email Server software that is built into the control panel: cPanel, Plesk, DirectAdmin, VestaCP,…..

1.3.Our Cloud Server service is designed primarily for running websites, not for email. You understand and agree that although email server software can run on your server, it will certainly not be well optimized and will face significant limits on send and receive volumes, and that uninterrupted email delivery cannot be guaranteed. If you need email, we recommend reviewing and subscribing to our dedicated email service.

1.4.To prevent abuse for email spam by malware and viruses, and to keep server IP ranges off the blacklists maintained by established anti-spam organizations, all Cloud Servers at Pho Tue SoftWare Solutions JSC have PORT 25 (the SMTP port) closed, over both TCP and UDP. If you need to use SMTP, you can use alternative SMTP ports such as 26, 465 and 587.

1.5.For software License Keys purchased from Pho Tue SoftWare Solutions JSC, we only provide activation support and resolve related technical issues if the software is installed on a server hosted with Pho Tue SoftWare Solutions JSC. For servers hosted elsewhere, Pho Tue SoftWare Solutions JSC is unable to assist.

1.6.We provide free installation of the Operating System and software for the first time. After the Cloud Server has been handed over to the customer, any subsequent request to reinstall the Operating System and software (Reload OS) will incur an additional fee from Pho Tue SoftWare Solutions JSC, charged per reinstallation of the Control Panel or custom application.

Note: DirectAdmin, Plesk, and cPanel license keys are usually activated and issued by the vendor within 24 hours, and no later than 72 hours.

2. Rules on data migration support:

2.1.We migrate website data to the Cloud Server free of chargebundled with the Premium Support planat Pho Tue Software Solutions JSC.

2.2.If you need to migrate the data of one or more websites to a Cloud Server at Pho Tue SoftWare Solutions JSC, you must sign up for the website migration solution so that our engineers can carry out the work. Our engineers will do so only under the following conditions:

  • Data is migrated only once you have completed an order for the website migration service.
  • Only the website's data is migrated, comprising its files, folders, and databases.

2.3.Other than websites already hosted with Pho Tue SoftWare Solutions JSC, we do not take backups or store data as part of a data migration request. To ensure none of your data held with a third party is lost, we ask that you back up your own data at that third party and provide us with a download link to a compressed backup containing all files, directories and databases before the migration begins.

2.4.We will carry out a data migration for you only on condition that the transferred volume does not exceed 80% of the server's total usable capacity. Please assess your server resources carefully before requesting a migration, as Pho Tue SoftWare Solutions JSC may decline where the new server does not have enough capacity to store the data and run the system.

2.5.You agree that we are not liable for any delay affecting your website solution in connection with data migration. We cannot guarantee migration timescales, as they depend on factors such as network links, data volume, and server performance…

2.6.Pho Tue Software Solutions JSC accepts no liability of any kind for information leakage, corruption, or data loss during a data migration.

2.7.You agree not to make any changes or updates to the website while we are carrying out the data migration.

2.8.We cannot guarantee your website configuration after a data migration, because we cannot make deep changes to your source code, cannot know its structure in detail, and are not a development shop. We will do our best to help within the limits of our knowledge; working with your web developer will get this done faster.

Note:

  • We only assist with migrating data from another provider or another hosting location to a Cloud Server at Pho Tue SoftWare Solutions JSC on condition that the customer supplies a download link to a compressed backup containing all files, directories and databases. By providing that download link to Pho Tue SoftWare Solutions JSC engineers, the customer authorizes them to carry out the migration, and Pho Tue SoftWare Solutions JSC accepts no responsibility whatsoever for information disclosure or for errors caused by missing data after the migration.
  • In the event of an upgrade, a Cloud Server plan change, or a fresh OS install (Reload OS), if you are able to migrate your data yourself without any assistance from us, we may keep your old server running for up to 3 days to give you additional time to plan and complete the migration on your own.

3. Outside the scope of support:

3.1.We do not install operating systems or software outside the supported list in Sections 5 and 6 (at the end of this page).

3.2.To protect customer privacy and data security, we do not SSH or Remote Desktop into the customer's Cloud Server where the customer is on the Basic Support plan.

3.3.We do not perform data migration for a Cloud Server without a Premium Support plan, because we cannot access the inside of the server to carry it out.

3.4.We cannot make deep programming changes to fix errors in a website's source code (errors not caused by the server).

3.5.We cannot intervene in or resolve faults caused by user action (or by malware/viruses) during use that damage or slow down the Cloud Server system.

3.6.Does not intervene in or fix errors caused by server resources being overloaded or insufficient to meet the demands of the websites and applications you are running on the server. We will advise and recommend that you upgrade your resources or move to a higher plan so that your website, applications, and Cloud Server system can operate properly.

3.7.We do not take on requests to research or integrate a solution that is not fully supported or that falls outside the experience of the Pho Tue SoftWare Solutions JSC technical team.

3.8.Pho Tue SoftWare Solutions JSC does not offer downgrades, only upgrades. If you need a smaller plan, you must cancel the existing plan and register the new one that suits you. Pho Tue SoftWare Solutions JSC will provision a new server with an entirely new IP address and hand it over to you. You must migrate your data yourself within 3 days of the new server being handed over; after 3 days Pho Tue SoftWare Solutions JSC will reclaim the old server and accepts no responsibility for the data on it.

3.9.We do not intervene in or remediate faults arising in services such as Apache/Nginx, Email Server, MySQL, SQL Server, FTP Server, SSH, etc. for Cloud Server plans that do not include the Premium Support Add-on.

3.10.We do not install or configure SSL for websites inside a Cloud Server on the Basic Support plan. We only provide guidance so the customer can do it themselves.

3.11.Sending and receiving email on a Cloud Server is not guaranteed. Pho Tue SoftWare Solutions JSC recommends that customers use the Professional Email service for email workloads.

3.12.We do not provide individual backups for each website's data on the server). Customers can back up their own website data periodically via the Control Panel, from FTP/SFTP client programs, or from the backup services offered by Pho Tue SoftWare Solutions JSC.

3.13.Temporary capacity increases and server downgrades are not supported.

3.14.Does not intervene in or act on breaches of the Pho Tue SoftWare Solutions JSC terms of service.

4. Limits applying to Cloud Server systems:

You have full use of 100% of the resources Pho Tue SoftWare Solutions JSC has allocated to you under the Cloud Server plan you have subscribed to. The table below sets out the server resource allocation for each Cloud Server plan

5. Operating systems supported with a pre-installed control panel:

Note: you can install a control panel yourself, or submit a request for Pho Tue SoftWare Solutions JSC engineers to install it for you.

6. List of optional operating systems (without a control panel):

In addition to the list of operating systems and software with control panels pre-integrated, we also offer a list of very widely used operating systems for you to choose from. For that list we provide the server with the operating system only.

Updated: 20/01/2025