These VPS/Server Terms of Service are a legal agreement between Công ty TNHH Giải Pháp Công Nghệ và Phần Mềm Phổ Tuệ (‘Hi-Tech Cloud’, ‘we’) and each of our customers (‘you’, ‘the Customer’, ‘customer’) for use of the VPS/Server service.

We may amend these Terms of Service at any time. Except in urgent cases, we will notify you by email at least 10 working days before any amendment takes effect.

When using the VPS or server service at Hi-Tech Cloud, you must understand, agree and accept the binding conditions of the following Agreement, together with the General Rules on hosting services, including without limitation.

1. Rules on software installation support:

1.1.We support software installation on your VPS/Server at HiTechCloud under the following conditions:

  • The operating systems and software supported for installation are listed in the service description on each service page.
  • For licensed control panels such as cPanel, Plesk and DirectAdmin: you must supply the License Key, or Hi-Tech Cloud will supply the License Key and charge for it according to the price list. Our engineers activate it as part of the initial installation on your server.
  • Software may only be installed on servers at Hi-Tech Cloud.

1.2.We only provide Email Server software that is built into a control panel: cPanel, Plesk, DirectAdmin, VestaCP.

1.3.Our VPS and server products are designed primarily for running websites, not for email. You understand and agree that although email server software can run on your server, it will certainly not be well optimized and will face significant limits on send and receive volumes, and that uninterrupted email delivery cannot be guaranteed. If you need email, we recommend reviewing and subscribing to our Email Server service

1.4.To prevent abuse for email spam by malware and viruses, and to keep server IP ranges off the blacklists maintained by established anti-spam organizations, all VPS and servers at Hi-Tech Cloud have PORT 25 (the SMTP port) closed, over both TCP and UDP. If you need to use SMTP, you can use alternative SMTP ports such as 26, 465 and 587.

1.5.For software License Keys purchased from Hi-Tech Cloud, we support activation and related technical issues only if the software is installed on a server at Hi-Tech Cloud. Hi-Tech Cloud cannot intervene on servers hosted elsewhere.

1.6.We install the operating system and software free of charge the first time. After a VPS or server has been handed over to the customer, any subsequent request to reinstall the operating system and software (Reload OS) is charged by Hi-Tech Cloud under the premium technical support request solution.

Note: DirectAdmin, Plesk, and cPanel license keys are usually activated and issued by the vendor within 24 hours, and no later than 72 hours.

2. Rules on data migration support:

2.1.We migrate website data to the VPS/server free of chargebundled with the Premium Support planat Hi-Tech Cloud.

2.2.If you need to migrate data for one or more websites to a VPS/Server at Hi-Tech Cloud, you must order the website migration solution so that our technical team can carry it out. Our technical team performs the migration only under the following conditions:

  • Data is migrated only once you have completed an order for the website migration service.
  • Only the website's data is migrated, comprising its files, folders, and databases.

2.3.Other than websites already hosted with Hi-Tech Cloud, we do not take backups or store data as part of a data migration request. To ensure none of your data held with a third party is lost, we ask that you back up your own data at that third party and provide us with a download link to a compressed backup containing all files, directories and databases before the migration begins.

2.4.We will migrate your data only on condition that, after the migration, the data occupies no more than 80% of the total capacity in use across the target server. Please assess your server resources carefully before requesting a migration, as Hi-Tech Cloud may decline it if the new server does not have enough capacity to store the data and run the system.

2.5.You agree that we are not liable for any delay affecting your website solution in connection with data migration. We cannot guarantee migration timescales, as they depend on factors such as network links, data volume, and server performance…

2.6.Hi-Tech Cloud accepts no liability of any kind for loss or leakage of information, or for corruption or loss of data, during the data migration process.

2.7.You agree not to make any changes or updates to the website while we are carrying out the data migration.

2.8.We cannot guarantee your website configuration after a data migration, because we cannot make deep changes to your source code, cannot know its structure in detail, and are not a development shop. We will do our best to help within the limits of our knowledge; working with your web developer will get this done faster.

Note:

  • We only assist with migrating data from another provider or another hosting location to a VPS or server at Hi-Tech Cloud on condition that the customer supplies a download link to a compressed backup containing all files, directories and databases. By providing that download link to Hi-Tech Cloud engineers, the customer authorizes them to carry out the migration, and Hi-Tech Cloud accepts no responsibility whatsoever for information disclosure or for errors caused by missing data after the migration.
  • In the event of an upgrade, a VPS/Server plan change, or a fresh OS install (Reload OS), if you are able to migrate your data yourself without any assistance from us, we may keep your old server running for up to 3 days to give you additional time to plan and complete the migration on your own.

3. Outside the scope of support:

3.1.We do not install operating systems or software outside the supported list for each service shown on its service page.

3.2.To protect customer privacy and data confidentiality, we do not SSH or Remote Desktop into the interior of a customer's VPS or server on the Basic Support plan.

3.3.We do not perform data migration for a VPS/Server without a Premium Support plan, because we cannot access the inside of the server to carry it out.

3.4.We cannot make deep programming changes to fix errors in a website's source code (errors not caused by the server).

3.5.We cannot intervene in or resolve faults caused by user action (or by malware/viruses) during use that damage or slow down the VPS/Server system.

3.6.Does not intervene in or fix errors caused by server resources being overloaded or insufficient to meet the demands of the websites and applications you are running on the server. We will advise and recommend that you upgrade your resources or move to a higher plan so that your website, applications, and VPS/Server system can operate properly.

3.7.We do not accept requests to research or integrate a solution that is not fully supported or that is beyond the experience of the Hi-Tech Cloud technical team.

3.8.Hi-Tech Cloud does not offer downgrades, only upgrades. If you need a smaller plan, you must cancel the existing plan and register the new one that suits you. Hi-Tech Cloud will provision a new server with an entirely new IP address and hand it over to you. You must migrate your data yourself within 3 days of the new server being handed over; after 3 days the old server will be reclaimed and we accept no responsibility for the data on it.

3.9.We do not intervene in or remediate faults arising in services such as Apache/Nginx, Email Server, MySQL, SQL Server, FTP Server, SSH, etc. for VPS/Server plans that do not include the Premium Support Add-on.

3.10.We do not install or configure SSL for websites inside a VPS or server on the Basic Support plan. We only provide guidance so the customer can do it themselves.

3.11.Email sending and receiving on a VPS/Server is not guaranteed. Hi-Tech Cloud recommends that customers use a dedicated professional Email service for email.

3.12.We do not provide separate backups for individual website data on the server. Customers can back up their own website data periodically through the Control Panel, via FTP/SFTP client software, or through Hi-Tech Cloud's backup services.

3.13. Backups of a VPS service lose their association when the operating system in the service package is rebuilt. If data needs to be restored on a VPS whose operating system has been rebuilt, you must contact support at least 24 hours in advance and pay a restore fee for the recovery. The fee schedule is available at client.hitechcloud.io.vn.

3.14Backups at a specific point in time are not supported; backups are taken daily and sequentially on the system, and data will not be restored more than once per month unless you subscribe to the backup service from Hi-Tech Cloud.

3.15.Temporary capacity increases and server downgrades are not supported.

3.16.Does not intervene in or remediate conduct that violates the Hi-Tech Cloud terms of service.