Dedicated Server Hosting Service Terms

ARTICLE 1. SERVICE DESCRIPTION

The Dedicated Server Hosting service gives the Customer exclusive use of a physical server located in the Data Center of the Company or of a partner. The Customer receives the full hardware resources, shared with no one else.

1.1. Representative configurations

Plan	CPU	RAM	Storage	Bandwidth	IP
Entry	Intel Xeon E-2300	32 GB ECC	2x 1 TB NVMe SSD	100 Mbps unl.	1 IP /29
Standard	2x Intel Xeon Silver	64 GB ECC	4x 1 TB NVMe	1 Gbps unl.	1 IP /29
Professional	2x Intel Xeon Gold	128 GB ECC	4x 3,84 TB NVMe	1 Gbps unl.	1 IP /29
Enterprise	2x Intel Xeon Platinum	256–512 GB ECC	8x 7,68 TB NVMe	10 Gbps unl.	1 IP /28
Custom	On request	On request	On request	On request	On request

1.2. Operating systems and software

• Free operating systems: CentOS 7/8, Ubuntu 18/20/22 LTS, Debian 10/11
• Operating systems with license fees: Windows Server 2019/2022 (SPLA licensing)
• Optional control panels: cPanel/WHM, DirectAdmin, Plesk and Webmin
• OS installation: automated (PXE boot) or remote assistance
• IPMI/iDRAC/iLO: full remote console access, with no physical intervention needed

ARTICLE 2. HARDWARE COMMITMENTS

2.1. Hardware management and maintenance

• The Company is responsible for hardware maintenance throughout the rental term
• Faulty hardware replaced within 4 hours (drives, RAM) and 8 hours (CPU, mainboard)
• Replacement hardware is not charged for, except where the fault was caused by Customer misuse
• Customers must not remove, install or replace server components themselves

2.2. Network and connectivity

• Connected to a multi-carrier backbone (VNPT, Viettel, FPT and international)
• 1G or 10G switch port depending on the plan
• A management port (IPMI/BMC) separate from the data port
• VLAN and hardware firewall on request

ARTICLE 3. USAGE RIGHTS AND POLICY

3.1. Permitted

• Install any lawful software on the operating system you choose
• Firewall and network service configuration on request
• Reboot, format or reinstall the OS at any time via IPMI/iDRAC
• Use for hosting, databases, applications, streaming, (lawful) VPN and game servers

3.2. Prohibited

• Use for cyberattacks, sending spam or distributing malware
• Cryptocurrency mining – an immediate violation
• Subletting the hardware to a third party without a reseller agreement
• Hosting content that violates Vietnamese law

ARTICLE 4. SLA AND SERVICE CREDITS

Commitment	Standard	Premium	Calculation method
Server uptime	99,9%	99,95%	Excludes pre-announced maintenance
Hardware incident response	4 hours	1 hour	From confirmation of the fault
Hardware replacement	8 hours	4 hours	Spare parts stocked at the data center
Network connectivity	99,9%	99,95%	Measured at the switch port

• Compensation: if uptime falls below the commitment, the next monthly fee is reduced by up to 30%
• Compensation procedure: the Customer submits a claim within 15 days after the end of the month in which the incident occurred

ARTICLE 5. PAYMENT

• Billed monthly, quarterly or annually; a one-time setup fee applies to custom configurations
• Minimum 1-month rental commitment
• Cancellation: 30 days' notice; monthly fees already paid are non-refundable
• Payment more than 15 days late: warning; more than 30 days: server suspension; more than 60 days: contract termination and data deletion
• Upgrades and downgrades: effective from the start of the next billing cycle

Revision history

Current version07/08/2026 09:39by HiTechCloud

Updated07/08/2026 09:39by HiTechCloud

Updated20/07/2026 21:24by HiTechCloud

Updated30/06/2026 00:09by HiTechCloud