Partner Code of Conduct
PART I. PURPOSE AND SCOPE
Article 1. Purpose
1.1. The Partner Code of Conduct (the “Code”) sets out the business ethics standards, principles of conduct and compliance requirements that HiTechCloud applies to all partners throughout the course of cooperation.
1.2. This Code is intended to promote a business environment that is transparent, fair and responsible, and that complies with Vietnamese law and with international practice.
1.3. This Code forms an integral part of HiTechCloud's contracts, cooperation agreements, and partner policies.
Article 2. Scope of application
2.1. This Code applies to all partners that have a business relationship with HiTechCloud, including but not limited to:
- Reseller;
- Distributor;
- Affiliate;
- Supplier;
- Contractors and subcontractors;
- Consulting partners, systems integrators and other business partners.
2.2. The Partner must communicate this Code and ensure that its employees, representatives and any parties performing the contract on its behalf comply with it.
PART II. COMPLIANCE PRINCIPLES
Article 3. Legal compliance
The Partner shall fully comply with all applicable laws and regulations, including but not limited to:
a) The laws of Vietnam and the laws of the country or territory in which the Partner operates;
b) Anti-corruption and anti-bribery rules, including Vietnam's Law on Anti-Corruption (Luật Phòng, chống tham nhũng) and relevant international regimes such as the Foreign Corrupt Practices Act (FCPA) and the UK Bribery Act where applicable;
c) Anti-money laundering and counter-terrorist financing requirements under current law;
d) Export control rules, trade sanctions and other international restrictions where applicable;
đ) Labor law, social insurance, occupational safety and health, and related obligations.
Article 4. Business ethics
Partners commit to:
a) Be honest and transparent in all business and communications activity;
b) Do not engage in fraud, deception or unfair competition;
c) Proactively declare and address any conflict of interest that could affect objectivity in the course of the cooperation;
d) Not offering, accepting or promising, directly or indirectly, any bribe, unlawful benefit or improper payment;
đ) Do not give or accept gifts, sponsorship or benefits worth more than HiTechCloud's internal rules or applicable law allow, except where approved in writing.
Article 5. Human rights and labor
Partners commit to:
a) Not to use forced labor, child labor, or any form of labor exploitation;
b) Ensure a safe, healthy working environment that respects workers' rights;
c) Not discriminating on the basis of gender, age, ethnicity, nationality, religion, disability or any other characteristic protected by law;
d) Respect employees' freedom of employment and their other lawful rights as provided by law.
Article 6. Information security and data protection
6.1. The Partner is responsible for keeping confidential all information, documents and data received from HiTechCloud or from customers during the cooperation.
6.2. The collection, use, storage, sharing and processing of personal data must comply with personal data protection law and with the confidentiality agreements between the parties.
6.3. The Partner must apply appropriate technical and organizational measures to ensure the confidentiality, integrity, and availability of data.
Article 7. Environmental and sustainability responsibilities
Partners are encouraged to:
a) Comply with environmental protection law;
b) Use resources efficiently and conserve energy;
c) Limit waste and greenhouse gas emissions arising from business operations;
d) Carry out activities that support sustainable development and corporate social responsibility (CSR).
PART III. REPORTING AND HANDLING VIOLATIONS
Article 8. Reporting violations
8.1. Partners are responsible for notifying HiTechCloud when they discover, or have reasonable grounds to believe, that this Code has been breached.
8.2. Reports may be submitted through HiTechCloud's official contact channels or through the business ethics reporting channel (Ethics Hotline/Whistleblower), where HiTechCloud has published one.
8.3. HiTechCloud undertakes to review reports objectively, keep the reporter's information confidential, and take no retaliatory measures against reports made in good faith.
Article 9. Handling of breaches
Depending on the nature and severity of the breach, HiTechCloud may apply one or more of the following measures:
- Request to remedy the violation;
- Written warning;
- Suspending or restricting partnership rights;
- Suspend contract performance;
- Terminating the contract or partner program;
- Claim damages as provided by law and by the contract;
- Refer the matter to the competent state authority where there are signs of a legal violation.
PART IV. EFFECTIVE DATE
Article 10. Effective date
10.1. These rules take effect from 19/05/2026.
10.2. This code applies alongside HiTechCloud's contracts, cooperation agreements and other partner policies.
10.3. HiTechCloud may amend, supplement or replace this Code to reflect its business operations or legal requirements. The updated version will be published on the website or on the Partner Portal.
10.4. The rules are reviewed at least Once every 12 months or whenever necessary.
