Reseller / Agency Policy
PART I. PURPOSE AND SCOPE
Article 1. Purpose
1.1. This policy sets out the principles, conditions and cooperation mechanism between HiTechCloud (the “Principal”) and the Reseller (the “Agent”), including:
- Conditions for joining the reseller program;
- Reseller tiers and benefits;
- Rights and obligations of the parties;
- Support policy;
- Regulations on legal compliance;
- How violations are handled and the partnership ended.
1.2. This policy forms an integral part of the Reseller Agreement and the related agreements signed between HiTechCloud and the Reseller.
Article 2. Scope of application
2.1. This Policy applies to organizations, businesses or individuals that meet the conditions laid down by Vietnamese law or by the law of their place of establishment and that join the HiTechCloud Reseller program.
2.2. The Reseller may introduce, advise on, market and distribute HiTechCloud products and services within the scope approved by HiTechCloud in writing or on the Partner Portal.
Legal basis
This policy is based on:
- Commercial Law 2005;
- Civil Code 2015;
- Law on Tax Administration 2019;
- Law on Advertising 2012;
- Law on Protection of Consumer Rights 2023;
- Relevant legal provisions.
PART II. ELIGIBILITY AND RESELLER TIERS
Article 3. Eligibility
Resellers must meet the following conditions:
a) Have valid legal status and a business registration licence (where the law requires one);
b) Have commercial and technical capability appropriate to HiTechCloud's products and services;
c) Sign a non-disclosure agreement (NDA) and undertake to comply with the Acceptable Use Policy (AUP), the Personal Data Protection Policy (PDPD) and HiTechCloud's other related policies;
d) Meet the deposit or security obligation (where it applies to the reseller tier);
e) No history of serious violations or fraud in HiTechCloud's systems;
f) Commit to the minimum sales volume for the reseller tier.
Article 4. Reseller tiers
HiTechCloud applies the following reseller tiers:
4.1. Authorised Reseller
- Discounts from 10% to 15%;
- Minimum sales volume 50 million VND/month.
4.2. Silver Partner
- Discounts from 15% to 22%;
- Minimum sales volume 100 million VND/month;
- Have at least 1 engineer hold appropriate professional certifications.
4.3. Gold Partner
- Discounts from 22% to 30%;
- Minimum sales volume 300 million VND/month;
- Have at least 2 engineers and 01 sales representative hold the certifications HiTechCloud requires.
4.4. Platinum Partner
- Discounts from 30% to 40%;
- Minimum sales volume 1 billion VND/month;
- Has a team of 5 staff or higher;
- Has a showroom, demonstration room, or demo environment that meets HiTechCloud standards (where applicable).
HiTechCloud may adjust the tier criteria, discount rates or benefits of each tier from time to time, and will notify the Reseller in advance.
PART III. RIGHTS, OBLIGATIONS, AND SUPPORT POLICY
Article 5. Reseller rights
Resellers are entitled to the following rights:
a) May use HiTechCloud's name, logo and partner identity assets within the scope licensed;
b) Access to the Partner Portal to submit Deal Registrations, create quotations, place orders, manage contracts and track commissions;
c) Receive pre-sales support, technical consulting and product training;
d) Earning the margin between the price charged to end customers and the Reseller price, or the discount rate under the policy in force;
e) To take part in sales incentive programs, market development support (Market Development Fund – MDF), sales bonuses and other incentive programs offered from time to time.
Article 6. Reseller obligations
The reseller is responsible for:
a) Comply with the pricing policy and the minimum advertised price (MAP) for the products and services where it applies;
b) Not engage in price dumping, unfair competition or any conduct that harms HiTechCloud's reputation;
c) Provide customers with truthful, complete information; make no false advertising claims and give no commitments beyond what HiTechCloud has authorized;
d) Keep information about customers, partners and HiTechCloud confidential in accordance with the law and applicable confidentiality agreements;
e) Providing Tier 1 technical support to customers acquired by the Reseller, and escalating to HiTechCloud where necessary;
f) Report sales, business opportunities (pipeline), and other information requested by HiTechCloud.
Article 7. HiTechCloud support policy
HiTechCloud may provide resellers with the following forms of support:
- Sales and marketing materials;
- Quote and ordering tools;
- Trial account (Demo);
- Regular product and technical training;
- Tier 2 and Tier 3 technical support;
- Business opportunity protection (deal protection);
- Promotional campaigns, sales support and market development programs from time to time.
PART IV. COMPLIANCE AND HANDLING VIOLATIONS
Article 8. Legal compliance and business ethics
8.1. The Reseller undertakes to comply fully with Vietnamese law and with the law applicable in the country where the Reseller operates.
8.2. The Reseller shall not engage in any act of bribery, corruption, commercial fraud, or unfair competition.
8.3. For international transactions, the Reseller is responsible for complying with the anti-bribery and anti-corruption rules under applicable law, including but not limited to the Foreign Corrupt Practices Act (FCPA) of the United States and the UK Bribery Act of the United Kingdom, where relevant.
Article 9. Handling of breaches
Depending on the nature and severity of the breach, HiTechCloud may apply one or more of the following measures:
- Written warning;
- Suspending or restricting the Reseller's benefits;
- Adjusting the discount or commission rate;
- Suspension of the Reseller Program;
- Terminate the Reseller Agreement;
- Claim damages as provided by law and by the contract.
PART V. EFFECT
Article 10. Effective date
10.1. This policy takes effect from 19/05/2026.
10.2. HiTechCloud may amend, supplement or replace this Policy to reflect its business operations or legal requirements. The updated version will be announced on the website or on the Reseller Portal.
10.3. The policy is reviewed at least Once every 12 months or whenever necessary.
