Partner Commission & Payment Policy
PART I. PURPOSE AND SCOPE OF APPLICATION
Article 1. Purpose
1.1. This policy sets out the principles for recording, reconciling, calculating and paying commissions, discounts and bonuses to HiTechCloud partners.
1.2. This Policy is intended to ensure transparency, accuracy and consistency in the management of commissions, and compliance with tax, accounting and commercial law.
1.3. This policy forms an integral part of the Reseller Agreement, the Affiliate Program policy and the cooperation agreements between HiTechCloud and the Partner.
Article 2. Who this applies to
This policy applies to:
a) Resellers and partners that have signed a Reseller Agreement with HiTechCloud;
b) Affiliates taking part in the HiTechCloud Affiliate Program;
c) Other business partners approved by HiTechCloud in writing.
Legal basis
This policy is based on:
- Civil Code 2015;
- Law on Tax Administration 2019;
- The Personal Income Tax Law and its amendments;
- The Corporate Income Tax Law and its amendments;
- the Accounting Law 2015;
- Relevant legal provisions.
PART II. COMMISSION RECOGNITION PRINCIPLES
Article 3. Conditions for earning commission
Commission or discount is recognized only when all of the following conditions are met:
a) The referred customer completes service registration and pays in full as required;
b) The order gives rise to no refund, service cancellation or dispute during the hold-back period, which by default is 30 days, unless otherwise specified for each program;
c) For Resellers, the discount is recorded when the order is confirmed and the Reseller has met its payment obligations under the contract;
d) For Renewal Commission, the commission is recorded after the customer completes payment for the corresponding renewal term;
e) HiTechCloud may decline to record commission on transactions that are invalid or show signs of fraud.
Article 4. Commission reconciliation
4.1. HiTechCloud reconciles commission on a monthly cycle.
4.2. Before or on ngày 03 of each month, HiTechCloud issues a commission statement covering the transactions of the immediately preceding month.
4.3. The Partner is responsible for reviewing and responding in writing within 5 business days from the date the statement is received.
4.4. If that period passes without comment, the statement is deemed confirmed by the Partner and forms the basis on which HiTechCloud makes payment.
PART III. PAYMENT METHODS
Article 5. Payment methods
HiTechCloud pays commission by one of the following methods:
a) Bank transfer in Vietnamese dong (VND) or US dollars (USD), as agreed between the parties;
b) International money transfer (Wire Transfer) for overseas partners, with a payment value from 1.000 USD or above. International transfer fees are borne by the Partner unless otherwise agreed;
c) Debt offsetting or offset directly against the Reseller's subsequent orders, if the parties so agree.
HiTechCloud may set a minimum payout for each payment period. The default minimum is 500,000 VND or an equivalent value.
Article 6. Tax and documentation
6.1. For Partners that are organizations or businesses:
- The Partner is responsible for issuing invoices as required by law;
- HiTechCloud pays against valid invoices and does not apply withholding tax at source unless the law requires otherwise.
6.2. For affiliates who are individuals resident in Vietnam:
- HiTechCloud withholds personal income tax (where withholding applies) before payment, in accordance with applicable law.
6.3. For individuals or organizations abroad:
- Foreign contractor tax withholding and other tax obligations are applied in accordance with Vietnamese law and the applicable double taxation avoidance agreements (where relevant).
6.4. The partner is responsible for providing complete payment details, tax code and the supporting documents required for HiTechCloud to make payment in accordance with regulations.
PART IV. FRAUD PREVENTION AND COMMISSION CLAWBACK
Article 7. Fraud prevention
7.1. HiTechCloud may refuse to record or may cancel commission on transactions showing signs of fraud, including but not limited to:
- Creating your own orders to earn commission (self-referral);
- Cookie Stuffing;
- Click Fraud;
- Use of falsified information;
- Transactions arising from payment fraud;
- The transaction was refunded, charged back or the service was cancelled.
7.2. Where a commission has already been paid and a violation is subsequently identified, HiTechCloud may:
- Claw back all or part of the commission already paid;
- Credited against subsequent billing periods;
- Suspending or terminating the partnership program;
- Require the Partner to return payments made in error.
7.3. Clawback rights apply to commissions already paid, for a maximum period of 06 months before the violation was detected, unless the law or the contract specifies a different period.
PART V. EFFECT
Article 8. Effective date
8.1. This policy takes effect from 19/05/2026.
8.2. HiTechCloud may amend, supplement or replace this Policy to reflect its business operations or legal requirements. The updated version will be published on the website or on the Partner Portal.
8.3. This policy is reviewed at least every Once every 12 months or whenever necessary.
