Service legal standards — Cloud PC – Cloud Desktop – Cloud Camera
PART I - PURPOSE AND SCOPE
1.1. These legal standards (“Documentation”) set forth the standard terms and conditions applicable to the provision and use of the Cloud PC, Cloud Desktop (VDI), and Cloud Camera service group (“Service”) provided by Pho Tue SoftWare Solutions Joint Stock Company (“HiTechCloud”) to customers (“Customer”).
1.2. The Documentation applies to all Contracts, Orders, Appendices, or electronic service order confirmations referencing this Documentation. In case of conflict, separate commercial Terms signed between the two Parties shall take precedence, followed by this Documentation, and the policies published at https://hitechcloud.vn/tai-lieu-ho-tro/.
1.3. The scope of the Service includes Cloud PC/Cloud Desktop virtual computers provisioned per user and the Cloud Camera platform for storing and managing surveillance video on HiTechCloud infrastructure.
Part II – Definitions
2.1. “Cloud PC/Cloud Desktop” is a virtualized computing environment that Users access remotely via a secure Display protocol.
2.2. “Per-User Windows License” is the right to use the operating system and Microsoft applications granted per named user in accordance with Microsoft policy.
2.3. “Cloud Camera” is a service that connects the Customer's cameras to a platform for video storage, playback, and analytics.
2.4. “Video retention” is the duration of video storage on the platform according to the service plan.
2.5. “Named User” is an individual declared by the Customer and assigned usage rights for Cloud PC.
Part III – Service description and configuration
3.1. Cloud PC is provisioned based on the service plan configuration (vCPU, RAM, capacity, optional GPU) associated with a Named User; Windows and Microsoft application licenses are calculated per user in accordance with vendor policies, with no shared accounts.
3.2. Cloud Camera supports compatible camera models according to the published list; upload Bandwidth and recording quality depend on the network infrastructure at the Customer's installation Point.
3.3. Videos exceeding the plan's Retention period will automatically be overwritten on a rolling basis and cannot be restored; the Customer must download videos requiring long-term storage prior to expiration.
Part IV – SLA and compensation
4.1. HiTechCloud commits to a minimum platform availability of 99.5% per month; display quality of Cloud PC and camera video streams depends on the Customer's link and falls outside the scope of the SLA.
4.2. Camera connection loss Incidents caused by equipment, power supply, or on-site network infrastructure of the Customer do not constitute an SLA Violation.
4.3. The sole remedy when HiTechCloud violates the SLA is a fee deduction in the subsequent billing cycle according to the published deduction schedule; the Customer has no right to request a cash refund or any other form of compensation for SLA violations.
4.4. HiTechCloud's total indemnity arising from or related to the Service shall under no circumstances exceed the total fees paid by the Customer for the most recent service cycle; HiTechCloud is not liable for indirect, consequential damages, lost profits, business opportunities, lost data, or reputational damage.
4.5. Planned maintenance is notified at least 48 (forty-eight) hours in advance via Email or the management portal; planned maintenance duration, force majeure events, and interruptions due to Customer fault are not counted as SLA violation time.
PART V - FEES AND PAYMENT
5.1. The Customer shall make advance Payment of 100% of the service cycle value within 03 (three) working days from the date HiTechCloud Releases the fee notice or Invoice, unless otherwise stipulated by a separate Contract.
5.2. Overdue payment amounts are subject to a late payment interest rate of 0.05%/day calculated on the overdue amount, from the overdue date until the actual payment date.
5.3. HiTechCloud reserves the right to suspend the Service after 07 (seven) days of late payment and execute Service termination after 15 (fifteen) days of late payment without compensation; the Customer remains under obligation to pay all fees incurred up to the termination date.
PART VI – RIGHTS AND OBLIGATIONS OF THE PARTIES
6.1. HiTechCloud does not access screen content, data within Cloud PC sessions, or camera video content of the Customer, unless requested in writing by the Customer for Technical support or pursuant to a lawful request from a competent State authority.
6.2. For Cloud Camera, the Customer is responsible for Compliance with laws on video recording in public places and workplaces, including publicly notifying areas with Monitoring cameras and not installing them in areas that infringe upon Privacy (changing rooms, restrooms…).
6.3. The Customer manages the list of Named Users, revokes permissions upon human resources resignation, and is responsible for user actions on the provisioned Cloud PC.
Part VII – Acceptable use and prohibited conduct
7.1. It is prohibited to use Cloud PC for Cyberattacks, cryptocurrency mining contrary to the Agreement, or distributing content in Violation of the Law; it is prohibited to use Cloud Camera for unlawful Monitoring of individuals or collecting images for illegal purposes.
7.2. Sharing a Cloud PC account among multiple users under a per-user license contrary to the vendor's license policy is prohibited.
7.3. The Customer shall not use the Service to violate Vietnamese law, infringe upon national security, distribute malware, attack third-party systems, or infringe upon the intellectual property rights or personal data of any organization or individual; HiTechCloud reserves the right to immediately suspend services upon detecting a violation.
Part VIII – Security and personal data
8.1. Each Party undertakes to maintain the Information security of the other Party's non-public information obtained during the provision and use of the Service, and to use it solely for the purpose of Service performance; the confidentiality Obligation shall survive for 03 (three) years after Service termination, unless otherwise required by Law or a competent State authority.
8.2. Personal data processing complies with the Law on Personal Data Protection No. 91/2025/QH15 (Luật Bảo vệ dữ liệu cá nhân số 91/2025/QH15) and Decree No. 356/2025/NĐ-CP (Nghị định số 356/2025/NĐ-CP) detailing a number of Articles of the Law on Personal Data Protection; HiTechCloud only processes Personal data pursuant to lawful instructions from the Customer, applies appropriate technical and organizational measures, and notifies the Customer upon detecting an Incident of Personal data disclosure or loss in accordance with legal regulations.
8.3. Images and videos may contain Personal data of a Third party; the Customer is responsible for establishing the legal basis for collection under the Law on Personal Data Protection No. 91/2025/QH15 (Luật Bảo vệ dữ liệu cá nhân số 91/2025/QH15) and Decree No. 356/2025/NĐ-CP (Nghị định số 356/2025/NĐ-CP), and HiTechCloud processes it in the role of a Storage party per the Customer's instructions.
PART IX – SUSPENSION AND TERMINATION
9.1. HiTechCloud reserves the right to suspend part or all of the Service when: (i) the Customer is overdue on Payment by more than 07 (seven) days; (ii) the Customer violates the acceptable use Regulation; (iii) requested by a competent State authority; or (iv) necessary to prevent system security risks.
9.2. Each Party has the right to effect Service termination if the other Party commits a Violation of a fundamental Obligation and fails to remedy it within 15 (fifteen) days from the date of receiving written Notification; HiTechCloud has the right to terminate after 15 (fifteen) days from the date the Customer is suspended due to late Payment without making full Payment.
9.3. Within 07 (seven) days from the date of Service termination, the Customer will be supported in exporting data in common formats; upon expiration of this period, all Customer data will be permanently Deleted from the system and cannot be Restored, and HiTechCloud has no Obligation for further retention.
PART X – VALIDITY AND APPLICABLE LAW
10.1. This Documentation is an integral part of the Service Agreement and the policies published at https://hitechcloud.vn/tai-lieu-ho-tro/; the Customer registering, making payment, or continuing to use the Service constitutes acceptance of the entire Documentation.
10.2. This Documentation and related contracts, appendices, and electronic confirmations may be signed using digital signatures pursuant to the Law on Electronic Transactions No. 20/2023/QH15 (Luật Giao dịch điện tử số 20/2023/QH15) and Decree No. 23/2025/NĐ-CP on electronic signatures and trust services (Nghị định số 23/2025/NĐ-CP), holding legal validity equivalent to paper documents with direct signatures and seals.
10.3. The Documentation is governed by Vietnamese law. All disputes shall first be resolved through negotiation and mediation within 30 (thirty) days; if unsuccessful, the dispute shall be submitted to the competent People's Court in Ho Chi Minh City for resolution.
Documentation issued by HiTechCloud and subject to amendment with 30-day prior notification on https://hitechcloud.vn/tai-lieu-ho-tro/.
