Service legal standards — Domain – SSL – Digital signature – S/MIME
PART I - PURPOSE AND SCOPE
1.1. This legal standard (“Documentation”) sets forth the standard terms and conditions applicable to the provision and use of the domain registration, SSL/TLS certificate, digital signature certificate, and S/MIME certificate service group (“Service”) provided by Pho Tue SoftWare Solutions JSC (“HiTechCloud”) to customers (“Customer”).
1.2. The Documentation applies to all Contracts, Orders, Appendices, or electronic service order confirmations referencing this Documentation. In case of conflict, separate commercial Terms signed between the two Parties shall take precedence, followed by this Documentation, and the policies published at https://hitechcloud.vn/tai-lieu-ho-tro/.
1.3. The Service scope includes the registration, maintenance, and domain renewal of the national domain “.vn” and international domains; provisioning of SSL/TLS certificates; and provision of digital signature certificates and S/MIME certificates through licensed certification organizations.
Part II – Definitions
2.1. “VNNIC” is the Vietnam Internet Center, the regulatory agency for the national domain “.vn”; “ICANN” is the international domain management organization.
2.2. “Registrar” is an organization with delegation from VNNIC/ICANN to receive domain registrations that HiTechCloud partners with or directly undertakes.
2.3. “CA” is the Organization issuing SSL certificates or Digital signature certificates.
2.4. “Digital signature certificate” is an electronic certificate under Decree No. 23/2025/NĐ-CP on Electronic Signatures and Trust Services (Nghị định số 23/2025/NĐ-CP về chữ ký điện tử và dịch vụ tin cậy), issued by a Digital signature certification service Organization.
2.5. “S/MIME” is an email encryption and signing certification based on the S/MIME standard, associated with an identified email address.
Part III – Service description and configuration
3.1. HiTechCloud receives applications, carries out registration procedures with the Registrar/CA, conducts the Handover of administrative information, and supports Renewal; DNS service is included for Domains registered at HiTechCloud.
3.2. Domain registration, use, and dispute resolution comply with VNNIC regulations (for ".vn") and ICANN/Registry policies (for international domains); domains are provisioned on a first-come, first-served basis.
3.3. SSL certificates and digital signature certificates are issued after the CA evaluates the application; issuance time depends on the CA and authentication level (DV/OV/EV).
Part IV – SLA and compensation
4.1. HiTechCloud commits to a minimum DNS system availability of 99.99% per month for Domains using HiTechCloud DNS; the processing time for registration procedures depends on VNNIC/ICANN/CA and is not subject to SLA commitments.
4.2. The revocation or suspension of a Domain pursuant to a regulatory authority decision or a Dispute resolution ruling does not constitute a Violation by HiTechCloud.
4.3. The sole remedy when HiTechCloud violates the SLA is a fee deduction in the subsequent billing cycle according to the published deduction schedule; the Customer has no right to request a cash refund or any other form of compensation for SLA violations.
4.4. HiTechCloud's total indemnity arising from or related to the Service shall under no circumstances exceed the total fees paid by the Customer for the most recent service cycle; HiTechCloud is not liable for indirect, consequential damages, lost profits, business opportunities, lost data, or reputational damage.
4.5. Planned maintenance is notified at least 48 (forty-eight) hours in advance via Email or the management portal; planned maintenance duration, force majeure events, and interruptions due to Customer fault are not counted as SLA violation time.
PART V - FEES AND PAYMENT
5.1. The Customer shall make advance Payment of 100% of the service cycle value within 03 (three) working days from the date HiTechCloud Releases the fee notice or Invoice, unless otherwise stipulated by a separate Contract.
5.2. Overdue payment amounts are subject to a late payment interest rate of 0.05%/day calculated on the overdue amount, from the overdue date until the actual payment date.
5.3. HiTechCloud reserves the right to suspend the Service after 07 (seven) days of late payment and execute Service termination after 15 (fifteen) days of late payment without compensation; the Customer remains under obligation to pay all fees incurred up to the termination date.
5.4. Successfully registered Domains, SSL certificates, and Released Digital signature certificates are non-refundable under all circumstances, even when the Customer no longer has a need for use.
PART VI – RIGHTS AND OBLIGATIONS OF THE PARTIES
6.1. The Customer is responsible for the accuracy and truthfulness of registration profiles (subject information, legal documentation, administrative email) and shall promptly update any changes; inaccurate profiles may lead to domain or certificate revocation for which HiTechCloud assumes no responsibility.
6.2. The Customer independently manages the private keys of digital signature/S/MIME certificates; HiTechCloud does not retain and cannot recover private keys lost by the Customer.
6.3. HiTechCloud has the obligation to notify at least 30 days prior to the expiration of domains and certifications via registered Email; the Customer bears all risks of domain loss resulting from failure to complete renewal on time.
Part VII – Acceptable use and prohibited conduct
7.1. Registering or using a Domain that infringes upon the Trademark or trade name of a Third party, or pointing a Domain to legally infringing content is prohibited; using SSL Certification/digital certificates for fraudulent or spoofing activities is prohibited.
7.2. The use of digital signature certificates must comply with Decree No. 23/2025/ND-CP on electronic signatures and trust services (Nghị định số 23/2025/NĐ-CP về chữ ký điện tử và dịch vụ tin cậy) and the certification practice statement of the provisioning CA.
7.3. The Customer shall not use the Service to violate Vietnamese law, infringe upon national security, distribute malware, attack third-party systems, or infringe upon the intellectual property rights or personal data of any organization or individual; HiTechCloud reserves the right to immediately suspend services upon detecting a violation.
Part VIII – Security and personal data
8.1. Each Party undertakes to maintain the Information security of the other Party's non-public information obtained during the provision and use of the Service, and to use it solely for the purpose of Service performance; the confidentiality Obligation shall survive for 03 (three) years after Service termination, unless otherwise required by Law or a competent State authority.
8.2. Personal data processing complies with the Law on Personal Data Protection No. 91/2025/QH15 (Luật Bảo vệ dữ liệu cá nhân số 91/2025/QH15) and Decree No. 356/2025/NĐ-CP (Nghị định số 356/2025/NĐ-CP) detailing a number of Articles of the Law on Personal Data Protection; HiTechCloud only processes Personal data pursuant to lawful instructions from the Customer, applies appropriate technical and organizational measures, and notifies the Customer upon detecting an Incident of Personal data disclosure or loss in accordance with legal regulations.
8.3. Domain registrant information is provided to VNNIC/Registry in accordance with state management Regulations and WHOIS/RDAP policies; Personal data in records is protected under the Law on Personal Data Protection No. 91/2025/QH15 (Luật Bảo vệ dữ liệu cá nhân số 91/2025/QH15) and Decree No. 356/2025/ND-CP (Nghị định số 356/2025/NĐ-CP).
PART IX – SUSPENSION AND TERMINATION
9.1. HiTechCloud reserves the right to suspend part or all of the Service when: (i) the Customer is overdue on Payment by more than 07 (seven) days; (ii) the Customer violates the acceptable use Regulation; (iii) requested by a competent State authority; or (iv) necessary to prevent system security risks.
9.2. Each Party has the right to effect Service termination if the other Party commits a Violation of a fundamental Obligation and fails to remedy it within 15 (fifteen) days from the date of receiving written Notification; HiTechCloud has the right to terminate after 15 (fifteen) days from the date the Customer is suspended due to late Payment without making full Payment.
9.3. Within 07 (seven) days from the date of Service termination, the Customer will be supported in exporting data in common formats; upon expiration of this period, all Customer data will be permanently Deleted from the system and cannot be Restored, and HiTechCloud has no Obligation for further retention.
PART X – VALIDITY AND APPLICABLE LAW
10.1. This Documentation is an integral part of the Service Agreement and the policies published at https://hitechcloud.vn/tai-lieu-ho-tro/; the Customer registering, making payment, or continuing to use the Service constitutes acceptance of the entire Documentation.
10.2. This Documentation and related contracts, appendices, and electronic confirmations may be signed using digital signatures pursuant to the Law on Electronic Transactions No. 20/2023/QH15 (Luật Giao dịch điện tử số 20/2023/QH15) and Decree No. 23/2025/NĐ-CP on electronic signatures and trust services (Nghị định số 23/2025/NĐ-CP), holding legal validity equivalent to paper documents with direct signatures and seals.
10.3. The Documentation is governed by Vietnamese law. All disputes shall first be resolved through negotiation and mediation within 30 (thirty) days; if unsuccessful, the dispute shall be submitted to the competent People's Court in Ho Chi Minh City for resolution.
Documentation issued by HiTechCloud and subject to amendment with 30-day prior notification on https://hitechcloud.vn/tai-lieu-ho-tro/.
